Re: Partitioner Present Owner Colina Ln Rancho Murieta, Ca Community Service District - Rancho Murieta purchased Colina Lane in Rancho Murieta on July 14 2022, while owning and living at a home in Roseville. - know many residents here and believe its a great community to be a part of. Unfortunately I need to bring a problem to your attention and seek a resolution. At the time, I purchased the home, a tenant stayed in residence and was still responsible for all utilities and CSD payments, and had signed a month to month lease with me. In June 2024 my tenant moved. immediately notified CSD to have the water bills for the home sent to my address. spoke with who said that the property was not under my name and that she would have to get the deed and have the bills forwarded to me. She called and said that they had put the property in my name on June 24, 2024 On July 9 2024, I received an Underbilled account Notice from CSD for $4,656. I - called CSD on that day and spoke with He said that there was a glitch in their system and no bills had been sent to the residence after August 23, 2022. No change in ownership had ever been recorded at CSD at the time of purchase even though America title had followed the CSD procedures by sending a copy of the deed and transfer fee payment on July 15, 2022. * Two years of bills were not sent out to me or the tenant until after - contacted CSD. According to the Rancho Murieta CSD policy (#P2020-03) titled Disconnection of Residential Water Service for Nonpayment Quote: "After 60 days of delinquency the residence will receive notices of non-payment, including a written notice, and a 3 day notice will be put on the door. 66 Then the water would be turned off which follows the State of California Water Policy. Later, I was told by both Beverly and Mark at the CSD that due to CSD implementing COVID policies to not turn off water at the time that - would be responsible for the bill. However the Rancho Murieta CSD Pipeline publish on its front page Feb 2022 that Water Shutoffs were to resume as of Jan 1, 2022. The Bottom Line: CSD policy was not followed. The CSD failed to record the owners information from the Deed at the time of transfer, to sending out monthly bills to the residence, to turning off their water and other services when payment was not received. If it was followed, once that water was turned off, the residence and myself would have been aware of the mistake causing no further late payments on all provided CSD services. This would have been resolved in 70 days. If CSD fails to follow their own policies and that failure results in damages to the homeowner, then the homeowner should not be held negligent. CSD cannot pick arbitrarily what they will and will not follow. Thank you for your time and consideration. RANCHO MURIETA COMMUNITY SERVICES DISTRICT Category: Finance Policy # P2020-03 Title: Disconnection of Residential Water Service for Nonpayment 1. General Provisions a. Application. This Policy applies to the disconnection of residential water service for nonpayment. The District's existing ordinances, resolutions, policies, and procedures shall continue to apply to non-residential water service accounts and to disconnection of residential water service for other reasons, including the termination of a service connection by the District due to a customer violation of any other ordinance, rule, regulation, or policy of the District. In the event of any conflict between this Policy and any other ordinance, rule, regulation, or policy of the District, this Policy shall prevail. In the event of any conflict between this Policy and state law, state law shall prevail. b. Customer Responsibility. Under applicable District ordinances, resolutions, policies, and procedures, bills for water service are rendered to each customer on a monthly basis and are due and payable upon presentation. Water service bills become delinquent if not paid within 60 days from the date on the bill. It is the customer's responsibility to ensure that payments are received at the District office in a timely manner. Payment may be made at the District office, by electronic funds transfer (EFT), or to the address for remittance of mailed payments. C. Availability of Policy. The District shall provide this Policy and all written notices given under this Policy in English, Spanish, Chinese, Tagalog, Vietnamese, and Korean, and in any other language spoken by at least 10 percent of the people residing in the District's service area or required by Civil Code section 1632. This Policy shall be posted and maintained on the District's Internet website. d. Contact Telephone Number. The District Billing Department can be reached at 916-354-3700 for assistance concerning the payment of water bills and to discuss options for stopping disconnection of residential service for nonpayment. 2. Disconnection of Residential Water Service for Nonpayment a. 60-day Delinguency Period. The District shall not disconnect residential water service for nonpayment of a service bill until a customer's payment has been delinquent for 60 days. b. 10-Day Notice. Not less than 10 days before disconnection of residential service for nonpayment, the District shall contact the customer named on the account by telephone or written notice. If payment in full is not received within 7 days, or the District has otherwise not 1 been contacted and an alternative Payment Arrangement agreed upon, as discussed in section 4 of this Policy, the customers will receive a 3-day notice on their door, informing them that service will be disconnected 3 days later. i. When the District contacts the customer named on the account by written notice under this section, the written notice of payment delinquency and impending disconnection shall be mailed to the customer of the residence to which the residential service is provided. Ift the customer's address is not the address of the property to which residential service is provided, the notice shall also be sent to the address of the property to which residential service is provided, addressed to "Occupant.* - ii. The written notice shall include all of the following information in a clear and legible format: 1. The customer's name and address. 2. The amount of the current charges and delinquency. 3. The date and time by which payment must be made in order to avoid disconnection of water service. 4. A description of the process to apply for an extension of time to pay the delinquent charges. 5. A description of the procedure by which the customer may petition for bill review and appeal or initiate a complaint or request an investigation concerning the service or charges. 6. A description of the procedure by which the customer may request a deferred, reduced, or alternative payment schedule, including an amortization of the delinquent residential service charges, consistent with this Policy. 7. The District's S telephone number and business address. ili. If the written notice is returned through the mail as undeliverable, the District shall make a good faith effort to visit the residence and leave or place in a conspicuous place a notice of imminent disconnection of residential service for nonpayment. C. 3-Day Posting Notice. The District shall give by posting in a conspicuous location at the premises, a notice of termination of service, at least 3 days prior to termination. This notice of termination of service shall include all of the following information: i. The customer's name and address. ii. The amount of the current charges and delinquency. 2 ii. The date and time by which payment is required in order to avoid termination. iv. The District's telephone number. d. Service Restoration Information. Upon disconnection, the District shall provide the customer with the District phone number for information on how to restore residential service. 3. Restrictions on Disconnection of Water Service a. The District shall not disconnect residential water service for nonpayment of a service bill until a customer's payment has been delinquent for 60 days. b. The District shall not disconnect residential service in any of the following situations: i. When a customer has been granted an extension of the period for payment of a bill. ii. During the time that the District is investigating a customer dispute or complaint under section 8 of this Policy. ili. When State of Federal orders prohibit the shutting off of residential water meters due to non-payment. C. The District shall not disconnect residential service if all of the following conditions are met: i. The customer, or a tenant of the customer, submits to the District the certification of a primary care provider, as defined in section 14088(b)(1)(A) of the Welfare and Institutions Code, that disconnection of residential service will be life threatening to, or pose a serious threat to the health and safety of, a resident of the property receiving service. ii. The customer demonstrates that he or she is financially unable to pay for residential service within the urban and community water system's normal billing cycle. The customer shall be deemed financially unable to pay for residential service within the urban and community water system's normal billing cycle if (1) any member of the customer's household is a current recipient of CalWORKs, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or (2) the customer declares that the household's annual income is less than 200 percent of the federal poverty level. 3 iii. The customer is willing to enter into an alternative payment arrangement, consistent with the provisions of Section 4 of this Policy. If a customer meets the three conditions listed in this subsection (c), the District shall offer the customer one or more of the payment options described in Section 4. Any customer meeting thèse requirements shall, upon request, be permitted to amortize, over a period not to exceed 12 months, the unpaid balance of any bill asserted to be beyond the means of the customer to pay within the normal period for payment. d. The District is prohibited from terminating water service to any customer or tenant of a customer on any Saturday, Sunday, legal holiday, or outside of its normal operating hours. 4. Alternative Payment Arrangements a. Options. Upon request, the District will consider the following options with a delinquent customer to avert discontinuation of residential service for nonpayment: i. Amortization of the unpaid balance; ii. Participation in an alternative payment schedule; iii. Temporary deferral of payment. (Collectively "Payment Arrangements." b. District Administration. The District General Manager, or his or her designee, may choose which of the Payment Arrangements described in Section 4(a), above, may be available to the customer and may set the parameters of that payment option. Ordinarily, the Payment Arrangement offered should result in payment of any remaining outstanding balance within 12 months. The District may grant a longer payment period if it finds the longer period is necessary to avoid undue hardship to the customer based on the circumstances of the individual case. The District may charge an administrative fee for the cost of administering Payment Arrangements under this provision. The General Manager, or his or her designee, is authorized to prepare and approve a Payment Arrangement agreement with a customer consistent with this Section 4. C. Customer Obligations. If the District and customer enter into a Payment Arrangement under this Section 4, the customer shall comply with the agreement or other arrangement and remain current on any new water service charges as they are billed in each subsequent billing period. The customer may not request further amortization or reduction of any unpaid charges on subsequent bills while paying delinquent charges under an alternative payment arrangement. Commencing on the date thei first payment arrangement is entered into, customers who fail to comply with any agreed payment arrangement will not be eligible to establish future payment arrangements for a period of 24 months, except as otherwise prohibited by law. 4 5. Disconnection After Failure to Comply with Alternative Payment Arrangements a. If the District and customer enter into any Payment Arrangement under Section 4, the District may disconnect service no sooner than 5 business days after the District posts a final notice of intent to disconnect service in a prominent and conspicuous location at the property under either of the following circumstances: i. The customer fails to comply with the Payment Arrangement for 60 days or more. ii. While undertaking a Payment Arrangement, the customer does not payl his or her current residential service charges for 60 days or more. b. The notice of termination under this Section 5 shall include all of the following information: i. The customer's name and address. ii. Notice of the customer's noncompliance with the Payment Arrangement. iii. The Payment Arrangement or other conditions the customer must satisfy in order to avoid termination. iv. The District's telephone number and business address. This notice does not entitle the customer to further investigation or provision of alternative payment arrangements by the District. 6. Disconnection in Master Meter Landlord-Tenant Situations a. Applicability. This section applies to District service through an individual meter to a detached single-family dwelling, a multi-unit residential structure, mobile home park, or permanent residential structure in a labor camp, only if the owner, manager or operator is the customer of record, and there is a landlord-tenant relationship between the residential occupants and the owner, manager, or operator of the building. b. Notice. The District shall make every good faith effort to inform the residential occupants, by means of written notice, when the account is in arrears that service will be terminated at least 10 days prior to the termination. This notice shall further inform the residential occupants that they have the right to become District customers, to whom the service will then be billed, without being required to pay any amount which may then be due on the delinquent account. C. Service to Occupants. The District is not required to make service available to the residential occupants unless each residential occupant agrees to the terms and conditions of District water service and meets the requirements of law and the District's ordinances, rules, 5 regulations, and policies. However, if one or more of the residential occupants are willing and able to assume responsibility for the subsequent charges to the account to the satisfaction of the District, or if there is a physical means legally available to the District of selectively terminating service to those residential occupants who have not met the requirements of the District's ordinances, rules, regulations, and policies, the District shall make service available to those residential occupants who have met those requirements. d. Proof of Credit. If prior service for a period of time is a condition for establishing credit with the District, residence and proof of prompt payment of rent or other credit obligation acceptable to the District for that period of time is a satisfactory equivalent. e. Detached" Single-Family Dwellings. In the case of a detached single-family dwelling, the District may do any of the following: i. Give notice of termination at least seven days prior to the proposed termination. ii. In order for the amount due on the delinquent account to be waived, require an occupant who becomes a customer to verify that the delinquent account customer of record is or was the landlord, manager, or agent of the dwelling. 7. Additional Considerations for Financial Hardship a. If a customer who demonstrates to the District household income below 200 percent of the federal poverty line, the District shall both: i. Set a reconnection of service fees for reconnection during normal operating hours at $50 and for reconnection during nonoperational hours at $150. These fees shall not exceed the actual cost of reconnection if those costs are less. Reconnection fees shall be subject to an annual adjustment for changes in the Consumer Price Index beginning January 1, 2021. i. Waive interest charges on delinquent bills once every 12 months. b. The District shall deem a residential customer to have a household income below 200 percent of the federal poverty line if: i. Any member of the household is a current recipient of CalWORKs, CalFresh, general assistance, Medi-Cal, Supplemental Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or ii. The customer declares that the household' S annual income is less than 200 percent of the federal poverty level. 6 8. Procedure to Contest or Appeal a Bill A customer may appeal or contest the amount set forth in any bill for residential water service pursuant to the following procedure: a. GeneralAppeal. Within five days ofreceipt of the bill for water service, a customer has a right to request an appeal or review of any bill or charge rendered by the District. The request must be made in writing and be delivered to the District's office. For so long as the customer's appeal and any resulting investigation is pending, the District cannot disconnect water service to the customer. b. 10-Day Notice Appeal. In addition to the appeal rights under subsection (a), above, a customer who receives a 10-Day Notice described in Section 2(c) of this Policy may request an appeal or review of the bill to which the notice relates within five business days of the date of the notice. However, no such appeal or review rights shall apply to any bill for which an appeal or request for review under subsection (a) above, has been made. Any appeal or request for review under this subsection must be in writing and must include documentation supporting the appeal or the reason for the review. The request for an appeal must be delivered to the District's office within the five-day period. For sO long as the customer's appeal and any resulting investigation is pending, the District cannot disconnect water service to the customer. C. Appeal Process. i. Following receipt of a request for an appeal or review under subsections (a) or (b), above, the District's General Manager, or his or her designee, shall evaluate the request fori review and supporting material provided by the customer and the information on file with the District concerning the water charges in question. Within 10 days after receipt of the customer's request for review, the General Manager, or his or her designee, shall render a decision as to the accuracy of the water charges set forth on the bill and shall provide the appealing customer with a brief written summary of the decision. ii. If water charges are determined to be incorrect, the District will provide a corrected invoice and payment of the revised charges will be due within 10 calendar days of thei invoice date for revised charges. Ift the revised charges remain unpaid for more than 60 calendar days after the corrected invoice is provided, water service will be disconnected. Prior to disconnection, the District shall provide the customer with the 10- Day Notice in accordance with Section 2(c), above. Water service will only be restored upon full payment of all outstanding water charges, penalties, interest, and any applicable reconnection charges. ili. If the water charges in question are determined to be correct, the water charges are due and payable within three business days after receipt of the General Manager's, or his or her designee's, decision. 7 d. Any overcharges due from the District will be reflected as a credit on the next regular bill to the customer, or refunded directly to the customer, at the sole discretion of the General Manager. e. Water service to any customer shall not be disconnected at any time during which the customer's appeal to the General Manager is pending. Approved by Rancho Murieta Community Services District's Board of Directors November 18, 2020 8 Rancho Murieta CSD PIPELINE Community Services District VOIUME23 ISSUR 2 AI Monthly Newsletter Serving the Community "Your E-BILLING - Save Paper and Reduce District Costs Independent Local Government Help the environment and reduce District Agency Providing costs by enrolling in our e-billing service. wPeBill Water, Wastewater, You can enroll in this service by completing Drainage, Security and the form at the bottom of your monthly statement or through the District website There are so many Solid Waste Services" at htps/www.ranchomurietacsd.com fun things you can sign-up-for-e-billing. For each billing do with paper. District Meeting statement that is sent by email rather than Don'twasteition. regular U.S. Postal Service, saves your Utilitybil. Schedule For approximately $0.70 per month; which will February 2022 help keep your rates down! This savings includes the cost of the paper statement, printing, envelopes and postage. Committee Meetings Will Currently 22% (598 of 2,779) statements are delivered electronically! Please help us Be Held Via ZOOM increasé this number and keep costs low! February 1, 2022 COFFEE WITH A COP Personnel-Cancelled Improvements @ 8:00 February 2, 2022 at the Local Bean Café Finance @ 10:00 a.m. Come out and have a got cup of coffee and meet some of the Sacramento County: Sheriff Office's Deputies! There will be: February 3, 2022 Volunteer Recruiting TH fbde Communications & Balloons, Flags, and a Prize Wheel for the Kids Technology @ 8:30 a.m. Free Cup of Coffee February 10, 2022 Security @ 10:00 a.m. IMPORTANT TAX INFORMATION Board Meeting Will Be IAV With the approval of Measure J & K in 1998, the Security and Held VIA ZOOM Drainage charges on your CSD bill are Special Taxes. - Consequently, the amount a property owner pays for thèse charges may be deductible. If you itemize your deductions on IRS February 16, 2022 Form 1040, Schedule A, you may deduct the aggregate sum paid District Board for the Security and Drainage Taxes during 2021. Meeting @. 5:00 p.m. More information will be available in your February Statement. The public is invited to attend. All meeting dates and times WATER SHUTOFFS TO RESUME IN EARLY 2022 are. subject to change. Be The Governor's shutoff moratorium ended December 2021. What sure to check our website, mean to our residents? As of January 1, 2022, the District 31, now has the capability does this to www.rmesd.com, for enforce water lock-offs due to non-payment. The District's goal is bring all of our any changes outstanding accounts current to prevent potential water lock-offs. We understand there may be extenuating circumstances and we want to work with. you, If your BE SURE TO LIKE US account is delinquent and you are unable to bring your account current ON FACEBOOK! immediately, we ask that you contact us as soon as possible to complete a payment installment agreement. Please call us to work out a payment plan at 916-354-3700. Rancho Murieta Community Services District 15160 Jackson Road P.O. Box 1050 Rancho Murieta, CA 95683 916-354-3700 Fax 916-354-2082 July 11, 2022 (866) 903-8254 read & approved: FIRST AMERICAN TITLE weperonena@ltincom, X Kmw 1010 WHITE ROCK ROAD, STE 300 X DORADO Kmw EL HILLS CA 95762 Escrow No: Service Address Pursuant to a request received from your office, this is a demand for the above referenced property. The amounts owed are as follows: $195.49 For services through June 25, 2022 - please call for updated amounts if escrow does not close by July 25, 2022. $350.00 Also, hold this amount for payment of final bill. We will prepare a final bill upon receipt of a copy of the deed. Please note there is a $150.00 transfer fee for the buyer with every sale.This $150.00 includes 3 new vehicle bar codes for the buyer's unpaid balances; accrue late charges if payment is not received by the 25th day of the month in which the bill was mailed. Please call us or fax us on the day of closing, so a final bill can be prepared and mailed to you. Be sure to send a copy of the deed with the transfer fee payment so we can establish the service in the buyer's name. Please remit separate checks for the transfer fee and any other amounts. If there is a bond on this property, you should contact NBS Government Finance Group (our bond administrators) for current bond information. Contact Joe Flores at (800) 676-7516. Rancho Murieta Association also charges monthly dues; please contact Colleen Hagyard at (916) 354-3500. Sincerely, Accounting Department Board of Directors: Tim Maybee, President Randy Jenco, Vice-President Linda Butler John Merchant General Manager Tom Hennig OPKINALE UIAESENENESIETETARIYETT ANATTSHORATAIT DDA PR0R243 First Americin TruSLFSB- 1450712610 Fist Amenoaw Tale Company Ois. 5705(14507) SFISLAanGaR AY 1010 #ire Rock Road, Ste. 300 Sats Ana CA12107 90-41251222 5/L Danado Fiis. CA 95762 FILENO. 916j605-2749 Re: Date 7H5/2022 PAY Sh hundred ninety-five and 49/100 DOLLARSS* **695.49 Escrow Trust Apcount VoIDAfiert 1501 Deys TOTHE Ranchoj Mureia Cpmnuncy Services Distct GROER P.Q.Bos 1050 Ahn 4 OF Ranchoi Munets, CA 96683 foogol METACG DDENORD TORATATSISRIE3 ELE 1450712610 01222412555: 3145070000* I : - - : 7 EL DORADO SAVINGS BANK 08122022 44009000668510 E * - S8-440161 € e 5 Notice of Underbilled Account Account Number: Service Address: Rancho Murieta Community Services District is an independent special district which provides essential services to the Rancho Murieta community. The District provides the following services: 1. Water: supply collection, treatment, and distribution; 2. Wastewater collection, treatment, and reuse; 3. Storm drainage collection, disposal, and flood control; 4. Security; and 5. Solid waste collection and disposal. The District recently discovered thatyour account has been undercharged for one or more services over an extended period of time. Please see belowfor a list of charges owed for services that have been underbilled through the prior month. These charges will appear as Adjustments" on your statement. Total Adjustments: $4,656.46 Underbilled Since: 7/15/2022 Water Base: $1,222.67 Sewer Base: $1,432.07 Water Usage: $232.19 Trash: $743.76 Water Debt Service: $133.98 Trash Surcharge: $55.66 Drainage Tax: $124.69 Security Tax: $711.44 The District recognizes that a one-time catch-up for underbilled services can be a hardship, and would like to extend the option to pay this balance now, or spread payments over three or six months. Please contact the District office at 916-354-3700 to communicate which optionyou prefer.