RECEIVDD) JAN:0-6-2025 BY Pusbuirg DRIGINAL Board of Commissioners Agenda Item Transmittal Form Procurement/ContractTransmital Form Type ofcontract: 1yearD Multi-yearX Single Event D CCUse Only C-321-15-co4 Contract #: Submission Information Contact Name: Margaret Moore-Jackson Department: Technology Services D Vendor Information Vendor Name: Microsoft Corporation Address: One Microsoft Way Address: Redmond, WA 98052 Email: -hongmark@microsoft.com ProjectTitle: Microsoft Unified Enterprise Support Service Agreement Renewal Phone #: Funding Account! Number: 100-1535-522200-05 1/ Contact: Mark Hong Contract amount: $375,108.00 Term of contract: 3-YearTerm ContractType: Goods(0) Services (X) Labor 0 Contract Action: New 0 Renewal(x) Change Order 0 Original Contract Number: C-2021-15 Finance Director Signature Ihave reviewed the: attached contract, and the amount is Senalps 1-a8-2025 Exp 2-14-2028 Procurement Officer Signature Ihave reviewed the: attached contract, andi itisi in compliance with Purchasing Policies of Rockdale County. plo, approvesforprocesing Signature: Date: 14las hyparus This document outlines thel Microsoft Unified Enterprise Support Services Agreement, at three-year renewal. The contract is attached for the Chair's signature. Billing Schedule: Reneual - 3 yca Contzict Year1: February: 15,2 2025-5108,584,00: Year2: February: 15,2026-5128326.00 Year 3: February15,2027-5138,198.00 2024Cost 493,185,5 Total: $375,108.00 Department Head/Elected Official Signature: yiner Date: Ya/s Microsoft Microsoft Enterprise Services Work Order Work Order Number GVS02502-1004804-7004804 (Microsoft Affiliate toc complete) This Work Order consists of the terms and conditions below, and the provisions of the Microsoft Master Services Agreement reference U5512349, effective as of 2/27/2019 (the "Agreement"), the provisions of the Description of Services applicable to the Professional Services identified in this Work Order, and any attachments or exhibits referenced in this Work Order, all of which are incorporated herein by this reference. In this Work Order "Customer," "you," or "your" means the undersigned customer or its affiliate and Microsoft", "we" "us," or "our" means the undersigned By signing below the parties acknowledge and agree to be bound to thei terms of this Work Order, the Agreement and all other provisions incorporated in them. This Work Order is effective as of the date that Microsoft signs this Work Order. Regardless of any terms and conditions contained Microsoft affiliate. ina a purchase order, ifa any, the terms of this Work Order apply. Customer Name of Customer (please print) County of Rockdale Signature V Name of person signing (please print) JaNrce Van Ness Title of person signing (please print) Chcir CEO Signature date Name of Customer or its Affiliate that executed the Agreement (if different from Customer above) EnterpriseservicesworOrdene.wwAWW/ENG0uZU2-) Page 1of13 Approved as tof form M.C Qader A. Balg, County Attorney ATTEST: Jennifer O. Rutledge, County Clerk. Microsoft Microsoft Affiliate Name Microsoft Corporation Signature MK (Jan1 15,2 202507:00EST) Name of person signing (please print) Josh Stikeleather Title of person signing (please print) Supports specialist Signature date (effective date) Jan 15, 2025 Does Customer issue or require a Customer purchase order for the payment of If' "No" is selected above, Customer represents and warrants that it does not require purchase order(s) be submitted to Microsoft for payment of the Microsoft Services Fees listed herein. Customer will not withhold payment of Microsoft's invoice due to the If no purchase order is required, Customer must complete "Customer invoice information" below and ensure iti is accurate or revised in at timely manner. Further, the below "Customer invoice information" must be completed prior to: (a) Customer signing this Work Order; and Microsoft Services?[ Yesor[ JNo absence of a purchase order reference. (b) Microsoft invoicing Customer. EnterpriseerviceswoxOrden90ww2022) Page 2 of13 Microsoft Customer invoice information Name of Customer County of Rockdale Street Address 1329 Portman Drive City CONYERS Country United States Term. Contact Name (Receives invoices undert this Work Order) Chevonne Smith TSD Contact E-Mail Address Chevonnesmith@rocktalecountygagow State/Province Georgia Postal Code 30094 Phone 7702787078 Fax Support Services and Fees Microsoft Enterprise Support Services will commence on 2/15/2025 (the "Support Commencement Date") and will expire on 2/14/2028 (the Support Expiration Date"). Description of Services. Please refer to the current Unified Support Services Description ("USSD") which will be incorporated by reference and is published by Microsoft from time to time at www.microsoft.com/iifiec-suppor-senvices-descrption Microsoft may update the support services you purchase under this agreement from time to time, provided that the level of support services you purchase will not materially decrease during the current Term. Services by Support Location: Y1 Unified Enterprise Support 2025-26 USA-SLG Enterprise East 2/15/2025 2/14/2026 Quantity Included Included Included Service Service Type Advisory Services Support Enterprise Advisory Support Hours As-needed Enterprise Azure Problem Resolution Hours As- Problem Resolution needed Enterprise On-demand Assessment On-Demand Assessment EnterpriseServiceswonOrden90ww, Page 3 of13 Microsoft Included Included Included Included Included Included Included Included Enterprise On-Demand Assessment - Setup and On-Demand Assessment Config Service As-needed Enterprise On-Demand Education Enterprise Online Support Portal Remote On-Demand Education Administrative Support Service Delivery Management Service Delivery Management Webcast Problem Resolution Support Enterprise Problem Resolution Hours As-needed Problem Resolution Enterprise Reactive Support Management Enterprise Service Delivery Management Enterprise Webcasts As-Needed Reactive Enabled Contacts Y1 Enhanced Designated Engineering 0365 - 2025-26 USA - SLG Enterprise East 2/15/2025- 2/14/2026 Quantity Service Included 400 hr Service Type Service Delivery Management Designated Support Engineering Service Delivery Management Extended Enhanced Designated Engineering Office 365 Y1 Unified Proactive Services Add on Unified Proactive Svcs Enterprise Modern Work 2025-26 USA - SLG- Enterprise East 2/15/2025 2/14/2026 Quantity Included 1ea Service Service Type Service Delivery Management Onsite Support Service Delivery Management Extended Onsite Visit ntepesewcMomoadena0PwAIENGDNnN22 Page 4 of13 Microsoft Y2 Unified Proactive Services Add on Unified Proactive Svcs Enterprise Modern Work USA Commercial Unassigned 2/15/2026 -2/14/2027 Quantity Included 1ea Service Service Type Service Delivery Management Onsite Support Service Delivery Management Extended Onsite Visit Y2 Unified Enterprise Support USA -SLG Enterprise East 2/15/2026 2/14/2027 Service Type Advisory Services Support Quantity Included Included Included Included Included Included Included Included Included Included Included Service Enterprise Advisory Support Hours As-needed Enterprise Azure Problem Resolution Hours As- Problem Resolution needed Enterprise On-demand Assessment Config Service As-needed Enterprise On-Demand Education Enterprise Online Support Portal On-Demand Assessment Enterprise On-Demand Assessment - Setup and On-Demand Assessment Remote On-Demand Education Administrative Support Service Delivery Management Service Delivery Management Webcast Problem Resolution Support Enterprise Problem Resolution Hours As-needed Problem Resolution Enterprise Reactive Support Management Enterprise Service Delivery Management Enterprise Webcasts As-Needed Reactive Enabled Contacts EntepesenxswoAOndena0wAENOLwI02 Page 50 of13 Microsoft Y2 Enhanced Designated Engineering 10365 USA Commercial Unassigned Quantity Included 400 hr 2/15/2026 - 2/14/2027 Service Service Type Service Delivery Management Designated Support Engineering Service Delivery Management Extended Enhanced Designated Engineering Office 365 Y3 Unified Proactive Services Add onl Unified Proactive Svcs Enterprise Modern Work USA - Commercial Unassigned Quantity Service Included 1ea 2/15/2027 2/14/2028 Service Type Service Delivery Management Onsite Support Service Delivery Management Extended Onsite Visit Y3 Unified Enterprise Support USA -SLG Enterprise East 2/15/2027 - 2/14/2028 Service Type Advisory Services Support Quantity Included Included Included Included Included Included Service Enterprise Advisory Support Hours As-needed Enterprise Azure Problem Resolution Hours As- Problem Resolution needed Enterprise On-demand Assessment Config Service As-needed Enterprise On-Demand Education Enterprise Online Support Portal On-Demand Assessment Enterprise On-Demand Assessment - Setup and On-Demand Assessment Remote On-Demand Education Administrative Entepisemcwox0denapWwAENODuLu2 Page 6 of13 Microsoft Included Included Included Included Included Enterprise Problem Resolution Hours As-needed Problem Resolution Support Service Delivery Management Service Delivery Management Webcast Problem Resolution Support Enterprise Reactive Support Management Enterprise Service Delivery Management Enterprise Webcasts As-Needed Reactive Enabled Contacts Y3 Enhanced Designated Engineering 0365 USA- Commercial Unassigned Quantity Included 400 hr 2/15/2027 2/14/2028 Service Service Type Service Delivery Management Designated Support Engineering Service Delivery Management Extended Enhanced Designated Engineering Office 365 Support Services Fees. The items listed in the table above represent the services that Customer has purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Microsoft Support Services are non-refundable and prepaid at year one and subsequent anniversaries oft the Support Commencement Date. Before Microsoft commences provision of Microsoft Support Services, Microsoft must receive a signed copy of this Work Order and Customer's payment, purchase order or, if applicable, completed Customer invoice information above. Microsoft will invoice Customer, and Customer agrees to pay Microsoft within 30 calendar days of the date of Microsoft invoice. Please note that failure of payment to Microsoft may result in service suspension. Microsoft reserves the right to adjust Microsoft fees in connection withi implementing any changes requested by Customer to the Microsoft Support Services ordered herein. Any modified fees will be documented in an amendment. EnterpriseServiceswonOrden9.0ww022 Page7of13 Microsoft Vear 1 2/15/2025 2/14/2026 $792,991.00 $60,574.61 $60,574.61 $161,850.00 ($88,840.61) $73,009.39 ($25,000.00) $108,584.00 Year 2 2/15/2026 2/14/2027 $792,991.00 $60,574.61 $60,574.61 $161,850.00 ($69,098.61) $92,751.39 ($25,000.00) $128,326.00 Year3 2/15/2027 2/14/2028 $792,991.00 $60,574.61 $60,574.61 $161,850.00 ($59,226.61) $102,623.39 ($25,000.00) $138,198.00 Services Summary Appraised Product Spend Unified Enterprise Support Sub-Total: Unified Enterprise Support Add-on(s) Adjustment(s) Subtotal: Add- on(s) Flex Allowance Total Fees (excluding taxes) Fee USD $2,378,973.00 $181,723.83 $181,723.83 $485,550.00 ($217,165.83) $268,384.17 ($75,000.00) $375,108.00 *The Microsoft Unified fees described above are based on a tiered rate structure along with the total value eachy year for Customer'svalidly licensed, commercially releaseda and generally available Microsoft products, and cloud services subscriptions as identified in Appendix A of this Work Order (collectively, the "Appraised Product Spend") to calculate Customer's Microsoft Unified fees Prior to each contract anniversary of the Support Commencement Date, Customer's Appraised Product Spend willl ber re-calculated for the upcoming contract year. IfCustomer's product spend increases over the previous 12 months ("Actual Product Spend") by more than five percent (5%) above the Appraised Product Spend shown for that year in the Support Services Fee Summary table above, Microsoft will recalculate the associated Microsoft Unified fees for the upcoming contract year. The recalculated Microsoft Unified fees will be based on the Actual Product Spend and the Unified rates listed ini the Rate Table below. Microsoft will invoice the customer for the difference between the re-calculated price and the original scheduled Microsoft Unified fees sub- total from the Support Services Fee Summary table above. Customer agrees to pay Microsoft such additional amounts within 30 calendar days of the date of Microsoft's invoice. Please note that failure of payment to Microsoft may result in service suspension. Enterprise Customer may receive additional Flex Allowance which may be applied towards new proactive services, enhanced services and solutions services, and/or custom proactive for the 3 Years Support Term. EntepiasanceNoaOdenaWMAIENGUNCD22 Page 8 of13 Microsoft services. Should Customer fail to allocate the Flex Allowance prior to the contract anniversary, Microsoft may apply the additional Flex Allowance towards new proactive credits. Microsoft Unified - Rate Table Enterprise package Year 2 Discounted Rate % Year 3 Discounted Rate % Server 10% 10% User 7.5% 7.5% Azure 10% 10% Appraised Product Spend by Category Server User Azure TOTAL USD 792,991.00 USD 792,991.00 USD 792,991.00 Year 1 Year 2 Vear3 USD4 41,695.38 USD 748,977.61 USD2,317.51 USD41,695.38 USD 748,977.61 USD2,317.51 USD41,695.38 USD 748,977.61 USD2,317.51 Billing Schedule Y1 Y2 Y3 Billing Date Fee USD (M/d/yyyy) 2/15/2025 2/15/2026 2/15/2027 108,584.00 128,326.00 138,198.00 $375,108.00 Total Fees (excluding taxes) Support for Microsoft Products Microsoft will provide support for Customer's licensed, commercially released, and generally available Microsoft products, and cloud services subscriptions purchased by Customer or Customer's Affiliate: i) under the licensing enrollments and agreements, as indicated in Appendix A; and ii) during the Term of this Work Order. Such products and subscriptions exclude those purchased by any party that is not Customer's Affiliate as of the Support Commencement Date. EnterpriseServicesworOrden20ww) Page 9 of13 Microsoft Customer Named Contact(s). Any changes toi the named contacts should be submitted to Microsoft Contact. Name of Customer Support Service Administrator Margaret Moorelackson Street Address 1329 Portman Drive City Conyers Country United States Contact E-Mail Address Margaret.Moorelackson@RockdalecountyGA.gov State/Province GA Postal Code 30094 Phone 770-278-7000 Fax Use, ownership, restrictions and rights. Products. "Product" means all products identified in the Product Terms, such as all Software, Online Services and other web-based services, including pre-release or beta versions. Product availability may vary by region. "Product Terms" means thei information about Microsoft Products and Professional Services available through volume licensing. The Product Terms are published on the Volume Licensing Site and is updated from time to time. "Volume Licensing Site" means All products and related solutions provided under this Work Order will be licensed according to the terms of the license agreement packaged with or otherwise applicable to such product. Customer is responsible for paying any licensing fees associated with Products. tpy/wmcosol.om/lcenang/ontracs or a successor site. Fixes. "Fixes" means Product fixes, modifications, enhancements, or their derivatives, that Microsoft either releases generally (such as service packs), or that Microsoft provides to Customer when performing Professional Services (all support, planning, consulting and other professional services or advice, including any resulting deliverables provided to Customer under this Work Order, to address a specific issue. "Professional Services" means Product support services and Microsoft EnterpriseServiceswoxOrden90ww022) Page 10 of13 Microsoft consulting services provided to Customer under this Work Order. Professional Services" or Fixes are licensed according to the license terms applicable to the Product to which those Fixes relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides "services" does not include Online Services, unless specifically noted. with the Fixes will apply. Pre-existing Work. "Pre-existing Work" means any computer code or other written materials developed or otherwise All rights in Pre-existing Work shall remain the sole property of the party providing the Pre- existing Work. Each party may use, reproduce and modify the other party's Pre-existing Work only obtained independent of this Work Order. as needed to perform obligations related to Professional Services. Services Deliverables. "Services Deliverables" means any computer code or materials, other than Products or Fixes that Microsoft leaves with Customer at the conclusion of Microsoft's performance of Professional Services. Upon payment in full for the Professional Services, Microsoft grants Customer a non- exclusive, non-transferable perpetual, fully paid-up license to reproduce, use and modify the Services Deliverable, solely in the form delivered to Customer and solely for Customer's internal business purposes, subject to the terms and conditions of this Work Order. Non-Microsoft software and technology. with the Products, Fixes, or Services Deliverables. Customer is solely responsible for any non-Microsoft software or technology that iti installs or uses Affiliates' rights "Affiliate" means any legal entity that controls, is controlled by, or that is under common control with a party. "Control" means ownership of more than a 50% interest of voting securities in an Customer may sublicense the rights contained in this section relating to Services Deliverables to its Affiliates, but Customer's Affiliates may not sublicense these rights and Customer's Affiliates' entity or the power to direct the management and policies of an entity. use must be consistent with the license terms contained in this Work Order. Restrictions on use. Customer must not (and is not licensed to) (1) reverse engineer, decompile or disassemble any Product, Fix, or Services Deliverable; (2) install or use non-Microsoft software or technology in any way that would subject Microsoft's intellectual property or technology to any other license terms; or (3) work around any technical limitations in al Product, Fix or Services Deliverable or restrictions in Product documentation. Except as expressly permitted in this Work Order or Product EnterpriseServicesworOrden-.0w2022) Page 11 of13 Microsoft documentation, Customer must not (and is not licensed to) (1) separate and run parts ofal Product orF Fix on more: than one device, upgrade or downgrade parts ofa a Product or Fixa at different times, or transfer parts of a Product or Fix separately; or (2) distribute, sublicense, rent, lease, lend any Products, Fixes, or Services Deliverables, in whole or in part, or use them to offer hosting services to at third party. Reservation of rights. Products, Fixes, and Services Deliverables are protected by copyright and other intellectual property rights laws and international treaties. Microsoft reserves all rights not expressly granted int this agreement. No rights will be granted or implied by waiver or estoppel. Rights to access or use Software on a device dor not give Customer any right to implement Microsoft patents or other Microsoft intellectual property ini the device itself or in any other software or devices. Microsoft Professional Services Data Protection Addendum and Confidentiality. "Professional Services Data" means all data, including all text, sound, video, image files, or software, that are provided to Microsoft by, or on behalf of, Customer (or that Customer authorizes Microsoft to obtain from an Online Service) or otherwise obtained or processed by or on behalf of Microsoft through an engagement with Microsoft to obtain Professional Services. The data protection terms applying to Professional Services in effect on the effective date of this Work Order and available at itps/Akamsleswodpa are incorporated herein by this reference. For liability arising out of either party's confidentiality obligations relating to Professional Services Data provided under this Work Order, each party's maximum, aggregate liability to the other is limited to direct damages finally awarded in an amount not to exceed the amounts Customer paid for the applicable Professional Services under this Work Order. Customer contact for questions and notices about this Work Order. Microsoft Contact Microsoft Contact Name Mark Hong Phone Contact E-Mail Address vhongnanemsosotcom EntepasancsonontenApWwAENODutD2 Page 12 of13 Microsoft Appendix A Order. Customer Name OF COMMISSIONERS As of the Support Commencement Date, below is a list ofy your declared licensing enrollments and agreements for which Microsoft will provide support services as defined within this Work Licensing Program Licensing Enroliment/Agreement Number/Billing Account ID 8849916 ROCKDALE COUNTY BOARD Enterprise 6 EnterpriseServicesworOrden9.0ww022) Page 13 of13