NOTICE OF A REGULAR MEETING OF1 THE CITYCOUNCILOF THE CITY OF HEMPSTEAD PLEASE NOTE: Public comments and matters from the floor are limited to 3 minutes per person. Allotted Ifyou would like to request to speak, please do sO in advance of the meeting by filling out a minutes cannot be transferred to otherindividuals. Please silence all cell phones and electronic devices. PRESENTATIONS ARE LIMITEDTO71 MINUTES. Request to. Address Council form available upon entrance to the meeting. Notice is hereby given that a Regular Meeting of the City Council of the City of Hempstead will be held on Monday, the 16th day of] December, A.D., 2024 at 6:00 P.M. at the Hempstead City Hall, 1125 Austin Street, Hempstead, Texas, at which time the following subjects will be considered, to-wit: 1. Call to order and invocation. 2. Pledge of Allegiance. 3. Public Comments. meetings. HEDC building. 4. Consideration and action on minutes of November 18, 2024, and December 2, 2024, 0. Consideration and action on a recommendation from HEDC awarding a bid for the 7. Consideration and action on a demolition permit from Christina Hamilton at 803 12th 8. Consideration and action from Maria Arreola with Eriks's Mexican Restaurant located at7 735 10th Street (Historical District) to install new windows and repaint the building. 9. Consideration and action on adopting Financial Procedures for Grant Projects with the 10. Consideration and action on a home that sits on city right of way at 2825 14th Street. 11. Consideration and action on a Memorandum of Understanding between Nextlink and 12. Consideration and action on a Resolution ofthe City Council ofthe City ofHempstead 13. Consideration and action on closing all city offices at 12:00 P.M. on Tuesday, December 24, 2024, (Christmas Eve) and on Tuesday, December 31st (New Years Eve). 5. Update from STOA on the City ofHempstead Master Plan. Street, ini the Historical District. General Land Office. Hempstead Recreation Center for a Digital Empowerment Center. approving 2025 city holidays. 14. Consideration and action on payment of current bills. 15. A. Mayor Reports- 1. Sales Tax B. Councilmembers Reports- Christmas lights and decorations. Help "Unity in the Community" Event. 1.Lonnie Garfield- would like to thank all the employees that help set up the 2. Nora Hodges- Report results on donations and items received for House of CLOSED SESSION The City Council of the City ofHempstead reserves the right to adjourn into executive session at any time during the course ofthis meeting to discuss any oft the matters listed below authorized by Texas Government Code, Sections 551.071 (Consultation with Attorney), 551.072 (Deliberations about Real Property), 551.073 (Deliberations about Gifts and Donations), 551.074 (Personnel Matters), 551.076 (Deliberations about Security Devices), 551.087 (Economic Development), and Specifically, City Council will meet in executive session pursuant to Texas Government Code Section 551.074 Personnel Matters and Section 551.071 Consultation with Attorney. 551.086 (Certain Public Power Utilities: Competitive Matters). OPENSESSION 16.Adjourn City Council Meeting. Datecthig the 13th day ofl December, A.D., 2024. SAez Sabrina AlvarezCipsecryary By: I,t the undersigned authority, do hereby certify that the above Notice ofa Regular Meeting of the governing body oft the City ofHempstead is a true and correct copy of said Notice, and that a true and correct copy of said Notice was posted on the City Hall bulletin board and entrances to City Hall, in the City Hall ofs said City ofHempstead, Texas, aj place convenient and readily accessible to the general public at all times, and that said Notice was posted on December 13, 2024 at 10:20 A.M. and remained SO posted continuously for at least 72 hours preceding the scheduled time of said meeting. Dated thisthe13th day ofDecember, A.D., 2024. S4V0e7 Sabrina Alvarez, CitySeptetary By: PUBLIC PARTICIPATION BY TELEPHONE The City ofHempstead City Council may conduct the meeting scheduled at 6:00 P.M. on Monday the 16th day of December 2024 at the Hempstead City Hall, 1125 Austin Street, Hempstead, Texas. The public will be permitted to offer public comments telephonically as provided by the agenda and as permitted by the presiding officer during the meeting. A recording ofthe telephonic meeting will be made and will be available to the public upon written request. The toll-free dial-in number to participate in the meeting telephonically is: 1-346-248-7799; Access Code 989-478-2100 IF CITY COUNCIL MEMBERS ARE GOING TO. APPEAR BY VIDEOCONFERENCEA QUORUM OF COUNCILMEMBERS MUST BE PRESENT ATTHE LOCATION. NOTICE OF MEETING BY VIDEO CONFERENCE The City ofHempstead City Council may conduct the meeting scheduled at 6:00P.M. on Monday the 16th day of December 2024 at the Hempstead City Hall, 1125 Austin Street, Hempstead, Texas by videoconference in addition to allowing in person attendance. A quorum of the City Council will be physically present at the Hempstead City Hall, 1125 Austin Street, Hempstead. The public may participate in the City Council Meeting by using the following information: 1-346-248-7799, Access Code 989-478-2100 STATE OF TEXAS COUNTY OF WALLER CITY OF HEMPSTEAD BE ITI REMEMBERED that on the 18th day ofl November 2024, A.D., 2024 at 6:00 P.M. the City Council met in a Regular Meeting at the Hempstead City Hall, 1125 Austin Street, Hempstead, Texas, there being present, to-wit: Katherine Ragston Ward, Mayor Lonnie Garfield, Mayor Pro-Tem Veronica Klausmeyer, Councilmember Dave Shelburne, Councilmember Nora Hodges, Councilmember Karon E. Neal, Councilmember Charles Williams, City Attorney Sabrina Alvarez, City Secretary 1.Callt to order and invocation. Mayor Katherine Ragston Ward called the meeting to order at 6:00 P.M. and Mayor Pro-Tem Lonnie Garfield gave the invocation. 2. Pledge of Allegiance. The Pledge of Allegiance was given. 3. Public Comments. Ramiro Bautista spoke to council and wanted to thank council for hiring him in January of2 2024. He stated that the procedure of termination was not correct and at this time no additional accommodation is needed for him to fulfil his duties and asked council to reinstate his position as Soryal Rodriguez spoke to council in favor oft the reinstatement ofEDC Director Ramiro Baustista. Johnathan Battles stated to council that he is manager of the establishment ini town called 440. He is.sponsoring al bike drive for the kids in need during the holiday season. Hei is asking for supporters ord donations from the community and its leaders. The event will be held December 21, 2024, and Crystal Kirvacka spoke to council in favor ofthe reinstatement ofEDC Director Ramiro Baustista. Rosa Reyes spoke to council in favor of the reinstatement of] EDC Director Ramiro Baustista. Mary Ann Drawl spoke to council in favor oft the reinstatement of EDC Director Ramiro Bautista. Mildred. Jefferson spoke to council in favor ofthe reinstatement of EDC Director Ramiro Bautista. 4. Consideration and action on minutes of September 16, 2024, and October 7, EDC Director. asked for anyone who is willing to donate please call him. 2024, meetings. Councilmember Dave Shelburne made a motion to approve the minutes. Mayor Pro-Tem Lonnie Garfield seconded the motion and carried. 5. - Consideration and action on an Ordinance of the City Council of the City of Hempstead, Texas amending Chapter Seven, Sections 7.03.001 entitled "Definitions" and 7.03.006 entitled "Weeds, Brush, and other unsightly, objectionable, or unsanitary matter; repealing all ordinances or parts of ordinances inconsistent ori in conflict herewith; providing for severability; and providing for notice. Building Inspector Frank Rodriguez stated that when the 2021 Code was updated it was not included SO this is just adding it back in. Councilmember Dae Shelburne asked ift the AR- Agricultural Residential is excluded because some citizens have hay, they cut or have the grass for animals. Attorney Charles Williams stated that the motion can be made with the amendment. Councilmember Dave Shelburne made a motion to approve the Ordinance adding the AR zone districts in the city. Councilmember Veronica Klausmeyer seconded the motion and carried. 6. - Consideration and action on a home that sits on city right of way at 2825 14th Street. Councilmember Dave Shelburne made a motion not to take any action. Mayor Pro-Tem Lonnie Garfield seconded the motion and carried unanimously. 7. Consideration and action on closing all city offices at 3:00 P.M. on Wednesday, November 27, 2024. (the day before Thanksgiving Day) Councilmember Dave Shelburne made a motion to approve the closure of all city offices on Wednesday, November 27, 2024. Councilmember Veronica Klausmeyer seconded the motion and carried unanimously. 8. Consideration and action on payment of current bills. Mayor Pro-Tem Lonnie Garfield made ai motion to approve the bills. Councilmember Dave Shelburne seconded the motion and carried unanimously. 9. A. Mayor Reports- B. Councilmembers Reports- 1.Sales Tax- continues up and on the positive side. 1.Nora Hodges- wanted to thank everyone who participated in the Asphalt Zipper demonstration held on November 6, 2024, on 2nd Street. She urged the councilmembers and citizens to go by the street to look at the repairs, mentioned that it was put in the paper on the front page and hopefully in the near future would like for them to come make a presentation to city council. CLOSED SESSION The City Council of the City ofHempstead reserves the right to adjourn into executive session at any time during the course of this meeting to discuss any of the matters listed below authorized by Texas Government Code, Sections 551.071 (Consultation with Attorney), 551.072 (Deliberations about Real Property), 551.073 (Deliberations about Gifts and Donations), 551.074 (Personnel Matters), 551.076(Deliberations about Security Devices), 551.087 (Economic Development), and Specifically, City Council will meet in executive session pursuant to Texas Government Code 551.086 (Certain Public Power Utilities: Competitive Matters). Section 551.071 Consultation with Attorney regarding the following: 10. Termination of Economic Development Director- Ramiro Baustista City Council opened Executive Session at 6:29 P.M. Executive Session ended at 7:02 P.M. No action in Executive Session OPENSESSION Council may act in Open Session on any item listed for Executive Session. 11. Consideration and action on termination of Economic Development Director- Ramiro Bautista. Mayor Pro-Tem made a motion to approve the termination of Economic Development Director Ramiro Bautista pursuant to the letter that was dated November 7, 2024, signed by Mayor Ward. AYES- Mayor Pro-Tem Lonnie Garfield, Councilmember Dave Shelburne, Councilmember Councilmember Dave Shelburne seconded the motion. Nora Hodges, Councilmember Veronica Klausmeyer NOS-Counctimember Karon Neal Motion Carries 12.Adjourn City Council Meeting. Councilmember Dave Shelburne made a motion to adjourn the meeting at 7:04 P.M. Mayor Pro-Tem Lonnie Garfield seconded the motion and carried unanimously. PASSED AND APPROVED this the 16th day ofDecember, A.D., 2024. APPROVED: Is/: Katherine Ragston Ward, Mayor ATTEST: /s/: Sabrina Alvarez, City Secretary STATE OF TEXAS COUNTY OF WALLER CITY OF HEMPSTEAD BEIT REMEMBERED that on the 2nd day of December A.D., 2024 at 6:00 P.M. the City Council met in a Regular Meeting at the Hempstead City Hall, 1125 Austin Street, Hempstead, Texas, there being present, to-wit: Katherine Ragston Ward, Mayor Lonnie Garfield, Mayor Pro-Tem Veronica Klausmeyer, Councilmember Dave Shelburne, Councilmember Nora Hodges, Councilmember Karon E. Neal, Councilmember Charles Williams, City Attorney Sabrina Alvarez, City Secretary 1. Call to order and invocation. Lonnie Garfield gave the invocation. 2. Pledge of Allegiance. The Pledge of Allegiance was given. 3. Public Comments. Mayor Katherine Ragston Ward called the meeting to order at 6:00 P.M. and Mayor Pro-Tem None. 4. Consideration and action on a sign permit from Natalee Jordan located in the Councilmember Dave Shelburne made a motion to approve the sign permit. Councilmember 5. Consideration and action on hiring Strand & Associates for professional services for Councilmember Dave Shelburne made a motion to approve on hiring Strand & Associates for professional services for the 2023 Texas Parks & Wildlife Grant. Mayor Pro-Tem Lonnie Garfield 6. - Consideration and action on a Parade Permit from Greater St. Peter's Baptist Church to hold their Annual Martin Luther King Parade on January 20, 2025. Historical District at 706 10th Street. Karon Neal seconded the motion and carried unanimously. the 2023 Texas Parks & Wildlife Grant. seconded the motion and carried unanimously. Pastor Fred Thomas stated to council that they will be getting their certificate of liability on Wednesday, December 4, 2024, he brought copies for council showing they were approved for the certificate. Mayor Pro-Tem Lonnie Garfield made a motion to approve the parade permit. Councilmember Veronica Klausmeyer seconded the motion and carried unanimously. 7. Consideration and action on a final replat of Block 35 Lot 6 and North % ofLot' 7. Building Inspector Frank Rodriguez stated that we can approve it with conditions, plat is correct, but the council positions were wrong. Mayor Pro-Tem Lonnie Garfield made a motion to approve the final plat. Councilmember Nora Hodges seconded the motion and carried unanimously. 8. Consideration and action on final replat ofLot 1, 25.452 Acres Issac Donoho Survey, Building Inspector Frank Rodriguez stated that we can approve it with conditions, plat is correct, but the council names are wrong. Councilmember Nora Hodges made aj motion to approve the final plat. Councilmember Veronica Klausmeyer seconded the motion and carried unanimously. A-121. 9. Council Reports- a. Nora Hodges-The 2nd Annual Unity in the Community "Labor ofLove Event will be held Sunday, December 15, 2024, from 1:00 P.M. to 4:001 P.M. House ofHelp items to donate canned goods, dry goods, and she has flyers asked everyone to spread the word. 10. Adjourn City Council Meeting. Councilmember Dave Shelburne made a motion to adjourn the meeting at 6:07 P.M. Councilmember Karon Neal seconded the motion and carried unanimously. PASSED. AND APPROVED this the 16th day ofDecember, A.D., 2024. APPROVED: /s/: Katherine Ragston Ward,Mayor ATTEST: /s/: Sabrina Alvarez, City Secretary City Council, Enclosed in your packets are two bids submitted for the HEDC Building. Please review the bids carefully and select your preferred choice. This documentation ensures that you have read through every bid and made ar recommendation. EDC Board Members documentation is also in your packets. Please check the recommended bidder and sign your name below. Thankyou Bulldog Construction and Remodeling Texas Premier Residential Services LLC Bid All- -$129,350.00 Roof Only-s23,209.70 Signature 4 Type. A Board Member, Enclosed in your packet are several bids submitted for thel HEDC Building. Please review all the bids carefully and select your! preferred choicel below. This documentation ensures that you have read through every bid andi made a recommendation to the City Council. Circle or check the recommended bidder and sign your name below. Thank you. Bulldog Construction and Remodeling Texas Premier Residential Services LLC BidAll-$ $129,350.00 5 M RoofOnly-s23.209.70 geu Signature A Type. Al Board Member, Enclosed in your packet are several bids submitted for the HEDC Building. Please review all thel bids carefully and select your preferred choice below. This documentation ensures that youl have read through every bid and made a recommendation to the City Council. Circle or check the recommended bidder and sign your name below. Thank you. Construction &S Bulldog and Remodeling BidAIl-5129,350.00 RoofOnly- $23,209.70 Texas Premier Residential Services LLC Signature Dat A TypeABoard! Member, Enclosed in your packet are several bids submitted for the HEDC Building. Please review all thel bids carefully and select your preferred choice below. This documentation ensures that you have read through every bid and made a recommendation tot the City Council. Circle or check the recommended bidder and sign your name below. Thank you. Construction and! BR Bulldog Remodeling BidAIl-$129350.00 RoofOnly- $23,209.70 Texas Premier Residential Services LLC Signature BID FORM HEMPSTEAD ECONOMIC DEVELOPMENT CORPORATION, TEXAS THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBYI WAITING AREA, OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED Sealed bids, subject to the terms and conditions of this Invitation for Bids, for THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBYI WAITING AREA, OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED AT 1236 11TH STREET, HEMPSTEAD, TX 77445 will be received by the Ms. Sabrina Alvarez, City Secretary, at the City of Hempstead City Hall, 1125, Austin, Hempstead, Texas 77445 until 5:00 P.M. (Local Time), Monday, 6th of December, 2024. Bids received after the specified time will be returned AT 1236 11TH STREET, HEMPSTEAD, TX 77445 unopened. Tezos Prewaier Residenkal SEXUICESLLL Legal Name of Contracting Company 8Z-3852514 Jolaua Alvacz Contact Person (773)505-9554 Télephone Number Mailing Address Brenyaona City Federal1.D. # (or Social Security # if Individual) CO-OwMer Title Fax Number amIkooNa 20WFrst - St Unt K 77833 Zip CO-OWME Title S213 12105/24 Date STATEMENT OF QUALIFICATIONS The following is a list of references that the company submitting the bid did work for within the last two years as required by the bid specifications: 1. Project: AME Contract Amnt: $5,400a 7744 Owner: ElonMahib Scope of Work: Metak rooR repar Stamdwg Scam wreka Contact Person: Ellaa WAois Phone Number: S Project: 24045FM1887 Rd.lpskady 77445 Contract Amnt: #94,285.a Owner: Dawid Hardiick Scope of Work: Roof 2eplagemnenat Wihn R-panelwicral Contact Person: Dawidl Hardwick Phone Number: (3 Project: Owner: 100S SIxn St. HauapekeTeZANE Contract Amnt: #H,000-az lnonda sleedmnm Scope of Work: ool Roplaenrent Mhpaard.ncnlGw Contact Person: Rnonca Sotccdman Phone Number: (346)_412-4857 HEMPSTEAD ECONOMIC DEVELOPMENT COPORATION SPECIFICATIONS) PERIOD OF CONTRACT: This contract is for the anticipated period of December 9th, 2024 through April 1, 2025, Any apparent omission of a detailed description within this specification concerning any point, shall be regarded as meaning that only the best commercial practice is to prevail and that only material and workmanship of the finest quality are to be used. All interpretations of specifications shall be made on the basis of this statement. The items furnished under this contract shall be new, unused of the latest product in production to commercial trade and shall be of the highest quality as to materials used and workmanship. Manufacturer furnishing these items shall be experienced in design and construction of such ed and workmanship. Manufacturer furnishing these items shall be experienced in design and construction of such items and shall be an established supplier of the The undersigned certifies that the bid prices contained in this proposal have been items and shall be an established supplier of the item bid. item bid. carefully checked and are submitted as correct and final. Date 12/5/24 Signed Easloahlwng By JolianAluoce Co-Oumr (Company) (Title) 7010 V/ Estst,Unit K Brhma,T2778 (Address) (73) 859554 (Telephone Number) Witness SEAL (if Bidder is a Corporation) Texas Premier Residential Services, LLC easpremeresdentalcon 206 W First St., Ste. D Brenham, TX 77833 (713)805-9559 Estimate PHONE (979)826-2486 CITY Hempstead ON? TEXAS PREMIER Residential Services, LLC HOMEOWNER/AGENT Hempstead EDC ADDRESS 1125 Austin St. Manufacturer DDM Style_ R-Panel Color Galvalume Description TION 05 CONIR EMAILADDRESS STATE Texas ZIP 77445 Remove existing roof (Single Layer); Install new R-panel; * waster factor incl. Install new box gutters and down spouts; Install new ridge cap; Remove and replace roof jacks, Install new metal trims to the eaves and rakes oft the roof; Properly seal all components incl. jacks and vents. Thoroughly sweep with a magnet to pick up nails and debris; Clean up and haul off all trash and debris. Cost: Metal Roof-$18,540.00 Front Gutterand downspouts $4,669.70 THIS PRICE INCLUDES MATERIALS, LABOR, AND EQUIPMENT NEEDED TO COMPLETE THE PROJECT. ANY ADDITIONAL LABOR OR PRODUCTS NEEDED FROM UNFORESEEN CIRCUMSTANCES/NOT Includes a 6yr workmanship warranty Standard Warranty From Manufacture MENTIONED IN ABOVE. SCOPE WILL BE AN ADDITIONAL COST. Total Price $23,209.70 Payment Schedule Down Payment Final Payment $11,604.85 $11,604.85 The estimated price may change depending on any unforeseen circumstances. Due to material price increases, this estimate is only valid for 15 days starting from 12/05/24. MasterShingle APPLICATOR CertaineedE PREFERRED OWENS VING CONTRACTOR NOTICE TO BIDDERS OF THE INTENTION OF THE CITY OF HEMPSTEAD, TEXAS, TO LET A CONTRACT FOR THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBYI WAITING AREA, OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED AT 1236 11TH STREET, HEMPSTEAD; TX 77445 Sealed bids in duplicate addressed to the City of Hempstead will be received Ms. Sabrina Alvarez, City Secretary, at the City of Hempstead City Hall, 1125 by Austin, Hempstead, Texas 77445, until 5:00 p.m. local time, Friday, 6th of December 2024, furnishing all plants, labor, supervision, tools and equipment and performing all work required for the labor and equipment for. Bids received after this time will not be accepted and returned unopened. Bids shall be submitted in sealed envelopes the upon blank form of proposal furnished. These bids will be publicly opened and read aloud in the City Council Chambers A MANDATORY pre-bid meeting for all interested parties will be held in the EDC Building, 1236 11th Street, Hempstead, TX 77445 on Tuesday, November 27, The successful bidder must furnish Maintenance, Performance and Payment bonds upon an approved standard form in the amount of one hundred percent of the contract amount from an approved Surety Company authorized to issue Payment (100%) of the City Hall at 10:00 a.m. on: Monday, gth of December 2024. 2024, at 1:30 p.m. and Performance Bonds in the State of Texas. Austin St, Hempstead, Texas 77445. Ms. Sabrina Alvarez, City Secretary, at the City of Hempstead City 1125 Hall, The City reserves the right to reject any or all bids and waive any or all informalities. No bid may be withdrawn until the expiration of sixty (60) days from the date bids are opened. INSTRUCTION TO BIDDERS 1.0 INVITATION a. The Work. Bids are invited from contractors to furnish labor, material and equipment THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBYWATINGAREA, OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED AT 1236 11TH STREET, HEMPSTEAD, TX 77445 according to the specifications, drawings, standard provisions and all instructions. Hempstead Economic Development Corporation b. The Owner. 1125 Austin Street Hempstead, Texas 77445 Attention: Mayor Katherine Ward Telephone: (979)826-2486 2.0 RECEIPT OF BIDS Sealed bids in duplicate addressed to the City of Hempstead will be received by Ms. Sabrina Alavarez, City Secretary, at the City of Hempstead City Hall, 1125 Austin, Hempstead, Texas 77445, until 5:00 p.m. local time, Friday, 6th_of December 2024. Bids received after this time will not be accepted and returned unopened. 3.0 BIDDING DOCUMENTS a. Bidding documents include all documents available during the bidding period, including the instruction to bidders, contract forms, conditions of the contract, b. Bidders may. pick up documents from City Hall, Hempstead City Hall, 1125 Austin, C. Bidding documents may be examined by appointment at the City Hall, City of Hempstead, 1125 Austin, Hempstead, Texas 77445 or call for information (979) specifications, drawings and addenda, if any. Hempstead, Texas 77445. 826-2486. 4.0 SEPARATE CONTRACTOR PROVISIONS a. Contractor must abide by all state and local laws regulating sales tax exemption b. Contractor is responsible for obtaining all permits required by the work at no additional cost to the Owner, except as may specifically be exempted in the for work being performed for tax-exempt entities. Special Conditions. All City permit fees are waived for this contract. d. Any catalog, brand name or manufacturer's reference used is considered to be descriptive - not restrictive - and is indicative of the type and quality the City desires to purchase. Bids on similar items of like quality will be considered if the bid is noted and fully descriptive brochures are enclosed. If notation of substitution is not made, it is assumed vendor is bidding the item specified. The City of Hempstead reserves the right to determine equals. 5.0 EXAMINATION & QUESTIONS a. Bidder shall carefully examine the bidding documents and the site to determine the actual conditions under which work will be done. Bidders are expected to inspect the site of the work and to inform themselves of local conditions, and carefully examine the plans, specifications and other documents. Any questions as to the meaning of any plans, specifications, instructions, bid documents or any part thereof shall be submitted to the City Secretary on or before five (5) days prior to the scheduled bid opening. Any interpretation by the City, if made, will be made by addendum, which will be sent to all who have been furnished with bid documents. The City will not be responsible for any other explanation or interpretation of the proposed bid made or given prior to the award of the contract. Any objections to the specifications and requirements as set forth in this bid must be filed in writing with the City Secretary on or before five (5) days b. Data in the bidding documents pertaining to existing conditions is for convenience only and does not supplant obtaining firsthand information at the site. C. Adjusting payments will not be authorized for work that could have been foreseen d. Submission of a bid constitutes acceptance by the bidder of existing site prior to the scheduled opening. by a careful examination of the site. conditions as a part of the requirements of this work. 6.0 COMPLETION TIME The contract shall be completed by April 1,2025. 8.0 SUBMITTAL a. Submit bid and other required data in an opaque, sealed envelope. If submitted by mail, enclose bid envelope in another envelope addressed for mailing. Plainly identify the sealed envelope with the following information: (Bids Due at 5:00 p.m.) Do not open before December 9th, 2024 Owner: The City of Hempstead Bid-E EDC Re Bidder: b. Submit bid on the bid form provided. Fill in all blanks. If no amount is to be included, insert three zeros in the space. Include all unit cost items and all alternatives shown on the bid form; failure to comply may be cause for rejections. C. Do not alter the bid form with written memoranda or qualifications. Any explanation, alteration, or other statements proposed by the bidder must be written separately, signed independently, and included in the bid envelope. Bids d. Sign in longhand below the typed name of the person authorized to bind the bidder to a contract. When the bidder is a corporation, the bid must be signed with the legal name of the corporation followed by the name of the State of Incorporation and the legal signature of a person authorized to bind the 10.0 PERFORMANCE BOND; LABOR AND MATERIAL PAYMENT BOND AND Bidders must furnish Performance, Payment and Maintenance bonds upon an approved standard form in the amount of one hundred percent (100%) of the contract amount from an approved Surety Company authorized to issued Performance, Payment and Maintenance Bonds in the State of Texas. The Maintenance bond shall guarantee any repair work necessary to any part of the work performed under the contract from defective workmanship or materials, not furnished by the City of Hempstead, used No segregated bids or assignments will be considered. may not be modified after submittal. corporation to a contract. MAINTENANCE BOND therein. 11.0 CERTIFICATES OF INSURANCE Before commencing any of the work, Contractor shall file with the Owner valid Certificates of Insurance acceptable to the City in the amounts prescribed below. This Certificate of Insurance should include Comprehensive General Liability including Contractors Liability, Contractual Liability, Independent Contractors Liability, Completed Operations and Products Liability. Completed Operations and Product Liability shall be ine effect until one year after the date of acceptance of construction. Said insurance policies, except for Workers' Compensation shall name the City of Hempstead its officers, officials and employees as additional insured. Such Certificates shall also contain a provision that coverage's afforded under the policies will not be cancelled until at least thirty (30) days prior written notice has been given to the City. 1.) General Liability and Commercial Liability (a.) (b.) (c.) (d.) (d.) General Aggregate Each Occurrence Fire Damage (Any one fire) Medical Expense (Any one person) $1,000,000 $1,000,000 $50,000 $5,000 $1,000,000 $1,000,000 Statutory Products-Comprehensive/Operations Aggregate $1,000,000 2.) Comprehensive Automobile Liability 3.) Excess Umbrella Liability 4.) Workers' Compensation 12.0 WITHDRAWAL a. Bids may be withdrawn any time before bid opening but may not be resubmitted. b. Bids may not be withdrawn or modified after bid opening time unless the award of the contract has been delayed more than 60 days. 13.0 QUALIFICATIONS OF BIDDERS a. The Owner may make any investigations deemed necessary to determine the bidder's ability to perform the work. When requested, Contractor shall furnish b. The Owner reserves the right to reject any bid if evidence submitted by or investigation of the bidder indicate that the bidder is not properly qualified in the such information and data necessary for this purpose. opinion of the Owner, to complete the work satisfactorily. 14.0 AWARD OF CONTRACT The Owner is not obligated to accept the lowest bid or any bid. The Owner reserves the right to reject any or all bids and to waive any informality in bids or in bidding. The Owner may accept any bid deemed advantageous. The Owner will award the contract to the lowest and most responsible bidder, which represents the most responsive bid to the City, price and other factors considered. In determining the most responsive bid or price and other factors, which include, but are not limited to, specifications, delivery requirements, warranty, cost of maintenance and operation, contractors past experience and performance with similar jobs, quality of construction based on past jobs and recommendations, subcontractors qualifications, personnel and quality of personnel to complete job satisfactorily and time of construction. 15.0 RETURN OF SIGNED CONTRACTS By submitting a bid, the Contractor agrees to return signed contracts with proper bonds and insurance certificates within 14 calendar days after the City has given the unsigned contracts to the Contractor. Should the Contractor fail to return properly executed contracts within 14 days, the City may disqualify that Contractor and recommend that the Owner enter into contracts with the next highest bidder. 16.0 CONFLICTS OF INTEREST State of Texas and Federal Laws. Bidders must comply with any conflict of interest provisions in the Code of Ordinances, 15.0 PROTECTION AGAINST INJURY TO PUBLIC The Contractor shall at all times exercise reasonable precautions for the safety of employees and others on or near the work and shall comply with all applicable provisions of Federal, State, and Municipal safety laws and building and construction codes. The Contractor and his Sureties shall indemnify and save harmless the City and all its officers, agents, and employees from all suits, actions, or claims of any character, name and description brought for or on account of any injuries or damages received or sustained by any person or persons or property, on account of any negligent act or fault of Contractor, his agents or employees, in the execution of said contract; or on account of the failure of the Contractor to provide necessary barricades, warning lights, or and will be required to pay any judgment, with costs, which may be obtained against signs; the City growing out of such injury or damage. 15.0 DAMAGES FROM THE ELEMENTS All loss or damage to the Contractor arising out of the elements, or from unforeseen circumstances in the prosecution of the same, or from unusual any obstructions or difficulties, which may be encountered in the prosecution of the work, shall be sustained and borne by the Contractor at the Contractor's own cost and expense. 15.0 PROTECTION OF ADJACENT OR ADJOINING PROPERTY The Contractor shall take proper means to protect the adjacent or adjoining property or properties in any way encountered, which might be injured or seriously affected by any process of construction to be undertaken under this Agreement, from any damage or injury by reason of said process of construction. When sO desired by the City, the Contractor shall furnish satisfactory evidence that all obligations of the nature hereinabove designated have been paid, discharged or waived. If the Contractor fails to do so, then the City may at the option of the Contractor's either pay directly any unpaid bills, of which the City has written notice, or withhold from the Contractor's unpaid compensation a sum of money deemed reasonable sufficient to liquidate any and all such lawful claims until satisfactory evidence is furnished that all liabilities have been fully discharged, where upon payments to the Contractor shall be resumed in full, in accordance with the terms of this contract, but in no event shall the provisions of this sentence be construed to impose any obligation upon the City by either the Contractor or his Surety. 15.0 PROTECTION AGAINST INJURY TO PUBLIC The Contractor shall at all times observe and comply with all Federal, State and local laws, ordinances, and regulations, which in any manner affect the contract or the work, and shall indemnify and save harmless the Owner against any claim arising from the violation of any such laws, ordinances, and regulations whether the Contractor or his employees. 15.0 PERSONAL CONTROL by The Contractor agrees that he will retain personal control and will give his personal attention to the fulfillment of this contract and that he will not assign by Power of Attorney or otherwise or sublet said contract without the written consent of the City. 15.0 PROTECTION OF IMPROVEMENTS The Contractor shall maintain and keep in good repair the improvements covered these plans and specifications during the life of his contract. Existing improvements by at the project location shall at all times be protected by the Contractor during the construction specified herein. All such improvements shall be left in a condition equal to that prior to the start of construction. 15.0 PROPERTY CORNER MARKERS The Contractor shall protect all. property corner markers, and when any such markers orr monuments are in danger of being disturbed, they shall be properly referenced and if disturbed shall be reset at the expense of the Contractor. 15.0 BOUNDARY FENCES AND DRAINAGE CHANNELS Boundary fences or other improvements removed to permit this construction shall be replaced in the same location and left in a condition as good or better than that in which they were found. Where surface drainage channels are disturbed or blocked during construction, they shall be restored to their original condition of grade and cross section after the work or construction is completed. 15.0 LIGHT AND POWER The Contractor shall provide, at his own expense, temporary lighting and power facilities required for the proper prosecution and inspection of the work. BID FORM HEMPSTEAD ECONOMIC DEVELOPMENT CORPORATION, TEXAS THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBY/WAITING AREA, OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED AT 1236 11TH STREET, HEMPSTEAD, TX 77445 Sealed bids, subject to the terms and conditions of this Invitation for Bids, for THE RENOVATION OF THE EDC BUILDING (WINDOWS, HVAC, BATHROOMS, KITCHEN SINK, HALF WALL IN LOBBYI WAITING OUTSIDE DOORS, WATER HEATER, DAMAGED CEILING TILES, AREA, ALL DOORS INSIDE TO BE REKEYED, AND REPLACING ROOF) LOCATED AT 1236 11TH STREET, HEMPSTEAD, TX 77445 will be received Sabrina Alvarez, City Secretary, at the City of Hempstead City Hall, 1125, by Austin, Hempstead, Texas 77445 until 5:00 P.M. (Local Time), Monday, 6th of December, 2024. Bids received after the specified time will be returned the Ms. unopened. BUEDDE LOKITRLTION AAD ReMOELING Legal Name of Contracting Company 456 Db 3148 e Hyat 974-221-884 Telephone Number Mailing Address Hepstend City Federal I.D. # (or Social Security # if Individual) Dwner Title Lon M1LyAHAZPgemi E/Mail Address/ Fax Number Bl01b EPck Dr TX State 77445 Zip Dwnr Title Date P HEMPSTEAD ECONOMIC DEVELOPMENT COPORATION SPECIFICATIONS) PERIOD OF CONTRACT: This contract is for the anticipated period of December 2024 through April 1, 2025,. 9th, Any apparent omission of a detailed description within this specification concerning any point, shall be regarded as meaning that only the best commercial practice is to prevail and that only material and workmanship of the finest quality are to be used. All interpretations of specifications shall be made on the basis of this statement. The items furnished under this contract shall be new, unused of the latest product in production to commercial trade and shall be of the highest quality as to materials used and workmanship. Manufacturer furnishing these items shall be experienced in design and construction of such ed and workmanship. Manufacturer furnishing these items shall be experienced in design and construction of such items and shall be an established supplier of the The undersigned certifies that the bid prices contained in this proposal have been items and shall be an established supplier of the item bid. item bid. carefully checked and are submitted as correct and final. Date Signed By. aHht Ae Dwner (Title) 36cp E Park Dr Hmpstend, 7R 77445 AM-ZE1 -SHL6 (Telephone Number) (Address) Witness SEAL (if Bidder is a Corporation) STATEMENT OF QUALIFICATIONS The following is a list of references that the company submitting the bid did work for within the last two years as required by the bid specifications: 1. Project: 2312.5ukL Howstor TK Contract Amnt: f4pozes Owner: Peiptsyva Kampskoht Scope of Work: Compkk renguahan rsidlenk! Contact Person: Syla KmphoM Phone Number: 2. Project: 7/3-64- 3227 Aue hardane ll6ss Soues Rk, Hbushok Contract Amnt: $/75309 Owner: BIMA Scope of Work: Nw PhSAr Lourihray itablutye sales Contact Person: BMurAL Phone Number: 3. Project: 281 -8 844- 28zb Bound Top Benta/ Cabins Lane ml Kahz Iohuson Contract Amnt: dspoo Owner: Scope of Work: IOMSw ef4mhlubs Contact Person: Lne Tohuson Phone Number: 281-733-4559 Address: 1236 11th Street, Hempstead, TX 77445 MANDATORY PRE-BID MEETING NOVEMBER 27TH, 2024 AT 1:30 P.M. Windows Replace 10 existing extérior low E windows- 1ft x 9in and 7ft X lin, tempered and Replace 2 existing interior windows 4ft x 3ft with cashier window, one window tinted with metal frames lowered to meet handicap with metal frames HVAC System- Energy Efficient (2)7.5-ton commercial 230 bolt 3 phase split units, (1) 3-ton air handler and all 3 outside units Restrap duct work Show all: material list on bid to replace these units Example: New drain pans, heavy duty concrete pads, replace or redo supply and return plenum, copper piping, installation ofi new thermostat, and wiring system to doa a startup Warranty on manufacture, on installation and on labor Bathrooms-total of4 3ftx7 7ft sheetrock wall with 3ft door with hardware, studs can be either metal or - Halfinch sheetrock with new door (Paint wall and door to match existing room) Install commode and new cabinet with sink to standard height, with new fixtures and woodv Add1 light fixture with exhaust fan vented too outside/ shut offs V Kitchen HalfWall Install 3 compartment sink with fixtures and new shut offs/ 2ft X 17ft sheetrock wall with 3ft doori in middle- wall heightis is 3AV Halfinch sheetrock, paint to match existing walls with a wooden cap on top. Door needs to have panic hardware./ Demo existing half wall Doors Replace panic hardware and rekey alike on the outside doors/ All inside doors need to be rekeyed separately. Water heater Move existing water heater from electric room and place in room where washer and dryer used to be Ceiling Tile Replace damaged ceiling tiles - 2x4 lay-in Roof Replace front part ofi roof and porch with R-panel/ Replace gutters and down spoutsy/ Rake trim on front of buildingv Warranty on manufacture, on installation and on labor Bulldog Construction 36010 East Park Dr. Hempstead TX 77445 Estimate Estimate # 25817 Date 12/4/2024 Name IAddress Hempstead EDC Kayherine Ward 1236 11th Street Hempstead, TX77445 Project Total 18,500.00 Description Qty Rate 18,500.00 Remove and replace 10 exterior windows and frames. Frames tol be dark bronze storefront type frames. Glass tob be l"insulated, low-e glass with bronze tint. All exterior windows to be caulked with dark bronze polyurethane commercial grade sealant. Remove and replace 2i interior windows and frames. Frames tol be dark bronze storefront type frames. Glass tol be 1/2" clear tempered glass with custom 12"x2" ini the bottom and 4" hole ini the middle for speaker cover. Remove 3 existing HVAC units. Furnish andi install2 new Daikin 7.5 ton systems with electric heat. Furnish and install 1 new Daikin 3ton system with electric heat. Units will include new secondary drain pans, new programmable thermostats, required ductwork to reconnect to existing ductwork, 1 new condensate pump and new disconnects and supply whips. Reconnect controls using existing control wiring. Flush and reconnect existing copper tubing and existing condensate tubing. Reconnect to existing wiring and Furnish and install wood frame walls in 4 bathrooms to enclose baths. Walls toi include 4- 36"x80" stained and varnished solid core birch doors with Tell commercial levers LC2600 and necessary trim. Walls to be covered with 1/2" sheetrock. Tape, float, texture and paint to match existing. Finish wall with cove base. Furnish and install 41 new 2x4 ceiling lay-in fixtures with) LEDE bulbs inl bath ceilings. Furnish andi install 41 new exhaust fans vented to exterior. Furnish and install necessary wiring and switches for new lights and fans. Furnish and install 41 new Project Source MT20204P elongated chair height commodes. Furnish andi install new: stop valves and supply lines ats sinks and toilets. Demo existing cabinets. Furnish andi install 41 new, standard height cabinets with flat laid laminate counters, Proflo pf19164 sink, and Moen 8899F05 M-bition lever handle faucets. Broken floor flanges excluded. Install provided 3 compartment sinki inl kitchen. Furnish and install new GIMLI wall mount 12" center spout faucet, new stop valves, supply lines and drain plumbing to wall. Thank you for the opportunity tol bid your project. 52,500.00 52,500.00 breakers. 24,600.00 24,600.00 950.00 950.00 Total Page 1 Bulldog Construction 36010 East Park Dr. Hempstead TX 77445 Estimate Estimate # 25817 Date 12/4/2024 Name / Address Hempstead EDC Kayherine Ward 12361 11th Street Hempstead, TX 77445 Project Total 5,000.00 Description Qty Rate 5,000.00 Remove existing half wall at entry. Create new 3' high, 17 long wall across entry with door ini middle. Wall tol be covered with 1/2" sheetrock with stained and varnished wooden cap ont top. Tape, float, texture andp paint sheetrock tor match existing. Door tof feature Furnish and install new keyed alike hardware on exterior doors. Remove existing water heater. Furnish and install electrical and plumbing lines to new water heater location. Repair damage to wall. Adjust existing cabinets tof fiti new water heater. Furnish and install newl Rheem Pro-e 38-s2-rh95-b 40 gallon electric water heater with drain pan, disconnect, shutoff valves ands supply lines. Replace damaged ceiling tiles with textured contractor white mineral fiber drop ceiling tiles. $12/tile. Provide labor and material necessary to remove and replace r-panel roofing, fasteners, and sealant tape on front halft building and carport. Furnish and install new ridge, rake trim, gutters and downspouts oni front ofb building. Provide maintenance, payment andj performance bond. panic hardware. 1,800.00 4,500.00 1,800.00 4,500.00 Rekey alli interior doors individually. 0.00 16,500.00 0.00 16,500.00 5,000.00 5,000.00 Thank you for the opportunity tol bid your project. Total $129,350.00 Page 2 City of Hempstead Building Department 733 12" Street, Hempatead.Tesas 77115 m.hempcadcipis.com Permit Number: TEL979-826-21867 mmdhsoakmne /FAX979-826-6703 Demolition or Move-out 72 hours prior notice required; fori inspection and utility services disconnections. You will be notified when all utilities are disconnected from the building! Today's date: 18-3-24 Owner's Name: ChASTINA HAmLIDA Correct Arleiress- Verried Building Address/Location: 503 T2T 803 12hh Street AAo 2:22PM Contractor's Name: Anceioba Contractor's Address: 30439 walks Tx 77484 Contractor's Phone Number: Z9I-633-4b7 Anticipated Date of Demolition or Move-out: 1Z-6-24 (Circle one/DEMOLITION OR MOVE-OUT (This portion is for office use only.) Fee amount: ATTENTION! Date Notified BLAKE/ERIC/TOMMIY Date Completed Water Dept. Gas Dept. Electrical Dept. PLEASE NOTIFY PERMIT DEPT. WHENS SERVICES HAVE BEEN DISCONNECTED. Thank you! Lilian Ruiz/ Floyd Richard / Alan Garfias Emailed Date: Time: AM/PM City of Hempstead Building Department 733 12" Streel, Hempiead,T.7715 mnc.hempseadcigisem Permit Number: TALPPAE2HA/malmucahmns /FAX979-826-6708 DEMOLITION REQUIREMENTS /PROCEDURES The city of Hempstead requires a permit for the demolition of all building or Oup to 100,000 cu. Ft. $50.00 / 100,000 cu. Ft. and over $0.50/1,000cu. Ft. structures, the fee shall be: Read and initial each ALR 1. Contractor must provide written authorization from legal property owner for proposed demolition. Documents must be notarized. 2. Schedule an appointment with the Building Inspector or Code Officer for a property/site visit to determine scope ALR ofwork. 3. Contractor must complete demolition application form and pay required fee (see fee schedule above). 4. The contractor must call811 prior to any excavation. 5. Utilities must be disconnected and removed by city ALP ALP employees, (contractors must not begin any work until ALP advised by the permit office). 6. The contractor will be notified of the date demolition work may begin and the demolition permit will be ALP issued at this time. City of Hempstead Building Department 733 12" Street, Hempial,Twm77113 mochempcatrins.em Permit Number: TBLV/AZIA/EmNlameahnen /FAX979-826-6703 7. Contractor is responsible for completion of all items listed in the scope of work (generally the structure must be removed to include all waste materials, abandoned vehicles, rubbish tall weeds/grass (must be cut 6' or less ink height) sidewalks, steps and non-complaint fencing. Backfilling of low areas to prevent water ponding is A.L.p required. 8. Contractor must locate and seal (cap) all sewer waste ALA inlets 4' above final approved grade. 9. The contractor must schedule a final inspection of the work site with the building official or permit clerk for ALP approval of demolition work. Signature: hgil Date: 12-6-24 NOTE: 1.A demolition permit is good for 30 days from the date of issuance. 2. The contractor is responsible for all financial arrangements. Cop7 Date: August 20th 2024 To Whom It May Concern, 803 J 1,Christina Hamilton, the owner oft the property located at 805 12th St, Hempstead, Texas 77445, hereby give full authorization to The Customizers to proceed with the demolition of the This authorization includes all necessary demolition activities as outlined in the agreement between myself and The Customizers. Itrust that all work will be conducted in accordance with Ify you require any further information or documentation, please do not hesitate to contact me. aforementioned property. applicable regulations and standards. Thank you for your prompt attention to this matter. Sincerely, T **Notary Public** State of Texas County of Waller On this 23 day of Awst 2024, before me, the undersigned notary public, personally appeared Christina Hamilton, known to me (or satisfactorily proven) to be the person whose name is subscribed toi the within instrument and acknowledged that she executed the same for the purposes therein contained. In witness whereof, Ihereunto set my hand and official seal. **Notary Public Signature."* Kaylle **Printed Name:** un BAIMWS - "*My Commission Expires:"_ 1424124 **Notary Seal:** L-E80E0VEL aI ADION 9202-42-01 saudxg' "wwoD soxal 1o ajDis 'uqnd KojoN SVNED8VB VOISSIA CERTIFICATE OF APPROPRIATENESS HISTORIC PRESERVATION DISTRICT HISTORIC PROPERTY Street & Number: 735 10+h St City: Henpstend State: TX Zip Code: 77445 Legal Description: Lot Number Block Number Subdivision PROPERTY OWNER/AGENT Owner's] Name: avia Street & Number: 1845th St. City: Hempstead.k State: AweoloPhone Number 832-260:2936 Email: erkalieliguialn Zip Code: 77445 TX Agent (if any): Street & Number: City: Phone Number: Email: State: Zip Code: PROPOSED WORK Exterior Alteration Addition New Construction Other Relocation Demolition (part or whole) (please contact staff for specific requirements) Briefly describe work for which you are requesting approval: Addins windows to the Citerior ofthe auilding and upaint bildins Projected Completion Date: 12-27-24 HISTORIC SITE TAX EXEMPTION PROJECT INFORMATION Estimated Expenditures: 4,000.00 REQUIRED DOCUMENTS WITH HSTE APPLICATION Certificate of Appropriateness: (completed application) Proof of ownership or authorization to act on behalf of owner Prooftaxes are current Project description Statement of costs oft the improvements value Photographs of current conditions Signed application REQUIRED DOCUMENTS UPON COMPLETIONOF HSTE WORK Copies of all receipts for eligible project costs Proof of final inspection by the Building Official Proof that a Certificate of Occupancy has been issued (ifapplicable) Photographs of finished project Signed application ACKNOWLEDGEMENTS Icertify that the above information is correct and complete to the best of my knowledge and ability and I am now or will be fully prepared to present the above application to the Historic Preservation Board. I understand that if I am not present or represented at the meeting, the Board may continue or disapprove/deny the application. I authorize members of the Historic Iunderstand that there are two steps to receiving the Historic Site Tax Exemption. The first step iss submitting the Historic Site Tax Exemption and Certificate of Appropriateness applications to the Historic Preservation Board prior to starting rehabilitation. I understand that required permits and inspections must be obtained from the City. The second step in receiving the tax exemption occurs upon completion of the project. I am responsible for submitting the required documentation to the City for verification of the project's completion by the Historic Iagree to provide any additional information necessary for determining eligibility as requested Preservation Board and officers ofthe City to visit and inspect the property. Preservation Board and the City Council. by the City staff, the Historic Preservation Board or City Council. 12-09-84 Owner/Agent Date ALUMIN PPLYGEM WINDOWS onich pPyCam 310F 310F EHEAXSST 7445 $19800 i NEINN $14900 MSAN /A A PyGEM PyGEM A PIYGEM A yGE MYGEM 310F 310F Sabrina Alvarez From: Sent: To: Subject: Attachments: Sabrina, OVE LLC ovelc20150gmal.com, Saturday, October 19, 20242:41AM Sabrina Alvarez 2825 14th St, Hempstead, TX77445 a abandoned easement Survey New (1).pdf; image.123650291JPG Srenshot20241019.012303.Chomejpg: creensnot20241019,072147.Chromejpg Again, thanks for your help with this matter. As discussed earlier today, attached please find a recent survey, plat map and a couple of illustrative As you can see, the city probably originally wanted to continue Ennis St further to connect with 14th St, That plot of land is a grassy area and besides our property, The 2 adjacent properties are also encroaching into it. That makes me wonder ifthere is an abandoned document recorded that we have screenshots from the hempstead GIS, as your requested. but never did. failed to find? Regards, OriVaisbort 1 area in question 1499 rd St orado St adjacent properties pnis St 2825 - 14th 154 1599 1499 Shepard St CapitalTtle. AShaddock Company ISSUE DATE: AUG. 20, 2024 ENNIS STREET (80' R.O.W.)(NOT OPEN) FS G.F. 24-816384-SU LAND TITLE SURVEY SCALE 1"=20' $89-0802'E/62.50 FND5/BIR. STORY ON BLOCKS ALLAN ROBINSON & ARLENE ROBINSON VOL. 545, PG. 635 O.P.R.W.C. 20' ALLEY LOT6 BLOCK 717 N8908'02" W 62.50' LOT7 LEGEND COVERED AREA WOOD DECK STEPS MCTES OVERHEAD UTUTY UNES BEARINGS SHOWN ARE SURVEYIS CERTRED NOT TO THE ENTLY TTLE oA EASEMENTS AND BUILDING UNES ARE PER THE SR ATURAL OF TOT THE STATE COORDINATE SYSTEM, SOUTH CENTRAL COMPANY HEREON FOR THIS TRANSACTION ONLY.ITIS NAD 83, A B WERE RACT! WAS FOR PROMDED BY THE INSURANCE COMPANY SHON HEREON, IN VOL 271, PG. CRTTICATEN OWNERS UNLESS OTHERWISE NOTED. CUENT: COURSE AUSTIN TURNER SUBSTANTALY ADDRESS: 2825 14TH STREET ANDT ATIONS EXCEPT A LEGAL DESCRIPTION: THE WEST 1/2, BLOCK 6, BLOCK 717, AN ADDITION TO THE TOWN OF HEMPSTEAD, WALLER COUNTY, TEXAS, ACCORDING TO THE MAP OR PLAT RECORDED IN VOLUME 106, PAGE 311, DEED RECORDS OF WALLER COUNTY, TEXAS. FIELD CREW: TECH: CM DRAFTER: FINAL CHECK: DATE: AH EF uryey 1, Inc. CB Your mdsurvey Company JOBE AUG.26,2024 Firm Reglstration No. 100758-00 8-139875-24 P.0. Box 2543 IAMn, TX: 77512 1(281)393-1382 3 e 0 e 17 - MEMORANDUM OF UNDERSTANDING Draft This Memorandum of Understanding (the "MOU" or Memorandum"), is entered into as of the date of the last signature set forth below (the "Effective Date"), by and between Nextlink Internet located at 95 Parker Oaks Ln, Weatherford, Texas 76087 (the "First Party"), and City of Hempstead, Texas acting by and through its Parks Department at the Recreation Center Recreation Center 635 US-290 BUS, Hempstead, TX77445 (the' "Second Party"), Hempstead ISD 1440 13th Street, Hempstead, TX77445 (the "Third Party") and Community Tech Network, a non-profit,1390 Market St #200, San Francisco, CA 94102 (the "Fourth Party"), and PC'sf for People (the' "Fifth Party"), First Party, SecondF Party, Third Party, Fourth Party and Fifth Party may be referred TX Recreation Center 635 US-290 BUS, Hempstead, TX 77445 (the "Second Party"), Hempstead ISD 1440 13th Street, Hempstead, TX 77445 (the "Third Party") and Community Tech Network, 1390 Market St #200, San Francisco, CA 94102 (the "Fourth Party"), and PC's for People, 501(c)(3)1 2492 Doswell Ave., St. Paul, MN 55108 (the "Fifth Party"), First Party, Second Party, Third Party, Fourth Party and Fifth Party may be referred toi individually as the' "Party", or collectively, the "Parties". toi individually as the "Party", or collectively, the "Parties." 1.MISSION The Parties collaboration, has the following intended mission in mind: Nextlink's first core value is to Do What is Right. We strive not only to provide high quality, high-speed internet service to our Texas communities, but to work collaboratively and with integrity to give back to the communities that we serve. This includes helping low-income households pay for internet service and connected devices like a laptop or tablet, Bi- lingual and culturally appropriate digital skill training, hardware and software technical support, digital navigation servicers to guide residents. The goal of the digital navigator program model is to provide one-to-one basic digital inclusion services = connectivity assistance, device assistance, basic digital skills support and more. 2.PURPOSE AND SCOPE The Parties intend for this Memorandum to provide the cornerstone and structure for all future contracts being considered by the Parties, and which may be related to the partnership. Community Tech Network, 1390 Market St #200, San Francisco, CA 94102, a non-profit organization founded in 2008 (the "Fourth Party"), and PC's for People, 2492 Doswell Ave., St. Paul, MN 55108, ar national non-profit (the' "Fifth Party"). 3.OBJECTIVES The Parties will work together to secure Digital Navigators to address the entire digital inclusion process home connectivity, devices, and digital skills with members of the community through repeated interactions. These navigators will be volunteers or cross-trained staff who currently work in social service agencies, libraries, health, and more who offer remote and in-person guidance. Digital Navigators will be familiar with resources that relate to digital equity and will help residents learn to use critical online services that provide guidance with food support, rent, education, employment, childcare, government benefits and more. Furthermore, they will recommend resources and monitor progress. Digital Navigators address the whole digital inclusion process = home connectivity, devices, and digital skills = with community members through repeated interactions. These hands-ong guides are familiar with digitale equity resources and can be volunteers or cross- trained staff who work at trusted community-based organizations such as social service agencies, libraries, or healthcare organizations. Trained Digital Navigators can assess a community member's needs and competently guide them toward resources that are suitable for their skill level, needs, and lifestyle. As of summer 2021, Digital Navigators had served thousands of neighbors in communities throughout the United States who are unconnected and need to get connected as quickly as possible. They have provided one- to-one basic digital inclusion: services = connectivity assistance, device assistance, and basic digital skills support = over the phone. 4.RESPONSIBILTIES AND OBLIGATIONS OF THE PARTIES The following are thei individual services that the Parties will provide. A. Nextlink Internet shall render and provide the following services that include, but are not limited to: 1. Sponsorshipi fort the City of Hempstead, TXI Recreation Center 635 US-290 BUS, Hempstead, TX77445 Grand Opening toi include 2. AFFORDABLE Internet sign-up opportunities during the Grand Opening of the City of Hempstead, TX Recreation Center 635 US-290 BUS, Hempstead, TX77445 location which will enable us to go above and beyond the required components oft the State 3. Free Internet Connectivity for the during the City of Hempstead, TX Recreation Center grand opening and future events TBD. 4. $500 donation to the City of Hempstead, TX Recreation Center 635 US-290 BUS, Hempstead, TX 77445 to support the center's ongoing provision of snacks and essential resources to community members in need to promote the community's B. City of Hempstead, TX Recreation Center, Hempstead Economic Development Staff, and Local Anchor Institutions, i.e. libraries, churches, schools, universities and local businesses, shall render and provide the following services that 1.) Opportunity to use the City of Hempstead, TX Recreation Center 635 US-290 BUS, Hempstead, TX 77445 Digital Navigator 3.) Staffing and management vial Hempstead ISD, Local Colleges and or local anchor institution employees for 2-3 Digital 4.) Acknowledge partnership between Nextlink, City of Hempstead, Hempstead ISD, PCs for People and CTN on social media C. PCs for People shall render and provide the following services that include, but are not limited to: ab booth, marketing materials, raffle, and prizes. Digital Equity Program Criteria. growth and sustainability. 5. Initial start up costs not to exceed $25K include, but are not limited to: facility and grand opening to boost awareness for Nextlink's services. 2.) Introductions to additional local stakeholders, school district and municipal leadership. Navigators to serve covered populations from Hempstead, Waller and contiguous counties. platforms and otherwise as appropriate. PCs for people will outfit the location with top tiered refurbished devices. Clarify the initial number and type of devices to be provided. 1. Device Acquisition and Setup: Assist individuals in acquiring suitable computing devices (e.g., laptops, tablets, smartphones). This includes understanding Help with device setup, including connecting to Wi-Fi networks, installing essential apps, and ensuring basic functionality. their needs, budget, and compatibility requirements. Educate users on device maintenance, security, and troubleshooting. D. Nextlink, Microsoft Airband, CTN, and the Hempstead Economic Development Team shall render and provide the following services that include, but are not limited to: 1. Digital Literacy Training: software applications. Offer training sessions on essential digital skills. Cover topics like using email, browsing the web, online safety, and basic Tailor training to the community's needs and skill levels. Consider organizing group workshops or one-on-one sessions. Promote lifelong learning by encouraging continuous skill development. 1. Hourly Wage Model Costs: TBD Description: Int this model, student Digital Navigators receive compensation based on the hours they work Hourly Wages: Pay navigators an agreed-upon hourly wage for their service. Training and Skill Development: Allocate funds for training workshops, certifications, and skill enhancement. Supervision and Management: Cover costs related to program coordination and oversight. Infrastructure: Utilize existing resources at the Digital Empowerment Center. Advantages: Provides fair compensation, encourages commitment, and allows flexibility for students. Challenges: Monitoring hours worked and ensuring accurate payment 1. Stipend Based Model Costs: TBD $1000 Description: Student Digital Navigators receive a fixed stipend for their part-time service. Performance Metrics: Tie stipends to specific goals or outcomes achieved by the navigators. Professional Development: Allocate funds for skill-building opportunities. Infrastructure and Resources: Leverage existing facilities. Advantages: Predictable costs, incentivizes performance, and acknowledges the value oft their work. Challenges: Balancing stipend amounts with available budget. Monthly Stipends: Set a predetermined. stipend amount for each navigator via a one-time scholarshiplstipend payment of 5.TERMS OF UNDERSTANDING The term of this Memorandum shall be for a period of1 year from the Effective Date and maybe extended upon written mutual agreement of the Parties. 6.LEGAL COMPLIANCE The Parties acknowledge and understand that they must be able to fulfill their responsibilities under this Memorandum in accordance with the provisions of the law and regulations that govern their activities. Nothing int the Memorandum is intended ton negate or otherwise render ineffective any such provisions or operating procedures. The Parties assume full responsibility If at any time either Party is unable to perform their duties or responsibilities under this Memorandum consistent with such Party's statutory and regulatory mandates, the affected Party shall immediately provide written notice to the other Party to fort their performance under the terms oft this Memorandum. establish a date for resolution of the matter. 7.LIMITATION OF LIABILITY No rights or limitation of rights shall arise or be assumed between the Parties as a result of the terms of this Memorandum. 8.NOTICE Any notice or communication required or permitted under this Memorandum shall be sufficiently given if delivered in person or by certified mail, return receipt requested, to the address set forth in the opening paragraph or to such address as one may have furnished to the other iny writing. 9.GOVERNING LAW This Memorandum shall be governed by and construed in accordance with the laws of the State of Texas. 10. AUTHORIZATION AND EXECUTION The signing of this Memorandum does not constitute a formal undertaking, and as such it simply intends that the signatories shall strive to reach, to the best of their abilities, the goals and objectives stated in this MOU. This Agreement shall be signed by Nextlink Internet, Seward Chamber andl Economic Developmentand PC'sF People, and shall be effective as of the date last written below. First Party Signature) Nextlink Internet 95F Parker Oaks Ln Weatherford, Texas 76087 Second Party Signature Third Party Signature Fourth Party Signature Fifth Party Signature Pary/SignatureDate (Second Party Signature) (Third Party Signature) (Party Signature) Nextlink Internet and The City of Hempstead Texas Economic Development Corporation Proposal for Digital Empowerment Center at The Hempstead Recreation Center NEXTLINK INTERNET & PHONE GOVERNMENT Ebony E. Cooksey Market Development Manager and Government Affairs Coordinator NEXTLINK INTERNET 855-698-5465 IC C214-417-0389 I nextlinkinternet.com Contents Our Understanding Our Proposal/5W's Nextlink Company Background Texas Memberships County and Regional Demographics Microsoft Airband Grant Agreement Our Understanding Nextlink is aware that digital literacy training, digital navigation and digital inclusion services can help community members get connected, use digital tools and devices and access digital skills Digital Connectivity technology projects provide broadband enabled workstations, devices, hot spots, or other equipment to facilitate remote work, education, and health monitoring. They are eligible for additional funding if they address a critical need that resulted from the COVID 19 Multi- Purpose community facility projects create and improve facilities that offer access to broadband and other services, such as community centers and anchor institutions. They are eligible if they serve the covered populations defined by the Digital Equity Act, such as low- Nextlink seeks to maintain compliance with federal, state, and local funding guidelines to sustain existing and future funding to serve and support its rural communities. Broadband grants help our states and counties develop digital equity plans that identify and address the classes. pandemic. income households, and rural residents. digital needs and gaps of their communities. Who: Nextlink's proposed digital empowerment center will be a collaboration between the following partners: Nextlink Internet, a premier local internet service provider that offers affordable and Microsoft Airband, an initiative that aims to close the digital divide and bring high- speed internet connectivity to unconnected communities around the world. The City of Hempstead Economic Development Corporation, an organization that supports the economic development and growth of local businesses. HEDC's mission is to promote and enhance economic growth in Hempstead, Texas. PCs for People, a nonprofit that provides low-cost computers and internet solutions to individuals, families, and nonprofits who need it most. Alocal nonprofit, i.e., Waller County Extension, which collaborates with underserved communities and provides digital skills training and other essential services. reliable broadband access to rural areas. Hempstead ISD who will engage in a selection process for academically achieving and eligible high school juniors to serve as part time digital navigators and recipients ofa1- Hempstead ISD who will supply. Junior digital navigators to serve in exchange fora Prairie View A&M University who will supply digital navigators under a Community time paid scholarship award for their participation. stipend and or scholarship award (amount to be determined) College Internship Model: Dr. Quincy Moore (TBD) CTN Community Tech Network CTN has provided digital inclusion activities to our partners and their clients since 2009. These activities include conducting client in-take, procuring and configuring devices, assisting with internet enrollment, providing digital literacy training and ongoing support to learners. Description: Collaborate with the local community college to create an internship program for Student Digital Navigators. Costs: Stipends or Hourly Wages: Provide stipends or hourly wages for interns. Structured Internship Program: Develop a curriculum, mentorship, and Infrastructure and Resources: Leverage existing facilities and equipment. Challenges: Balancing academic requirements with practical experience. evaluation process. Remember that these models can be adapted based on local context, available resources, and the specific needs of the Digital Empowerment Center. Devices pcsforpeople PCsf forPeople What: The digital empowerment center will be a facility that provides access to broadband- enabled workstations, digital skills training, technical assistance, and digital navigation services to the rural community and surrounding areas. The center will also offer programs and resources that enable people to use the internet for education, health, work, and civic engagement. When: The digital empowerment center will be established by Q4 of2024, with a pilot phase starting int the first quarter of 2025. The center will operate Tuesdays, Thursdays, and Saturdays, from 10 a.m. to 5 p.m. Where: Hempstead Recreation Center Computer Lab 635 US-290 BUS, Hempstead, TX77445 How: The digital empowerment center will be funded by a grant from Microsoft Airband to the internet service provider, as well as contributions from the other partners. The center will utilize interns from local secondary schools, and college campuses, such as Prairie View A&M, to serve as digital navigators who will assist the customers with their digital needs. The center will also leverage the existing digital skills curriculum and online learning resources from Microsoft and PCs for People, as well as the local expertise and network of the chamber of Why: The digital empowerment center will address the digital divide and the digital equity According to the Federal Communications Commission, more than 18 million Americans lack Moreover, according to Pew Research, one in four Americans do not use broadband at home, and many lack the digital skills and devices to participate in the digital economy and society. These gaps limit the opportunities and outcomes for the rural population in terms of education, The digital empowerment center will provide a solution to these challenges by offering affordable and accessible internet access, digital skills training, and digital solutions that commerce and the nonprofit. issues that affect the rural community and the surrounding areas. access to broadband internet, and most of them live in rural areas. health, work, and civic engagement. empower the rural community to thrive in the connected world. Nextlink Company Background Nextlink Internet was founded in 2012 in Parker County outside Ft Worth, Texas and since then has grown to over 100,000 subscribers across seven states with approximately 1,000e employees. Nextlink prides itself as being a rurally focused ISP with a focus on quality of service as well as customer service. Nextlink has received over 10,000 customer reviews on Google with a score of 4.8 out of 5.0stars. We also maintain an A+ rating from the Better Business Bureau for our high- While focused on rural communities and the surrounding countryside, Nextlink maintains a carrier-grade fiber and wireless network from core to edge for high reliability and redundancy. Our hybrid approach of multiple fiber paths and licensed wireless network links enables rapid speed to deployment across a rural environment at download speeds up to a gig. As an FCCE- quality service. rate partner, Nextlink is one of the largest providers of internet services to schools and libraries Also, Nextlink is an FCC awardee of the CAF2 rural broadband program and a provisional winner ofthe FCCI RDOF rural broadband program. As such, Nextlink is highly cognizant oft the obligations Nextlink is also a participant in the FCC Emergency Broadband Benefit program providing $50 Overall, between FCC1 funding programs and its own capital, Nextlink is in the process ofi investing over $1 Billion to bring rural broadband across the Central United States. The rapid growth has resulted in the opening of 24 new field offices in the last 21 months. In addition, Nextlink prioritizes hiring locally SO that our field personnel live in the communities we serve. We also highlight that Nextlink utilizes no offshore personnel, and all customer support personnel are No one knows and understands the nuanced needs of rural communities like those born and raised ini rural communities. Nextlink is led byi its CEO, co-founder, and Majority Owner, Bill Baker, who has led the Company since its inception in 2012. Leaders like Bill, who witnessed first-hand the daily challenges rural communities face. Additionally, many of Nextlink'skey! leadership team int the State of Texas. that attach to federal or state grant awards. monthly discounts to those in financial need. based within Nextlink's seven state footprint of service coverage. and employee base are from and still reside in rural areas of the US. Hempstead, Texas Waller County Nextlink Active and Pending Coverage Areas Nextlink Memberships and Sponsorships Microsoft Airband Initiative Nextlink is a proud supporter of the Texas Association of Counties and Texas Progress itps/wwwcountyor National Digital Inclusion Alliance Corporate Supporter ntps/wwwdgtalincusonorsuppory Purdue Global Purdue Global, Nextlink Internet, and You: An Exciting Partnership ntips/nextinkinternet.om/aboutus/parnersnpsannd-acquisitions/ Nextlink Partnerships Deliverable Plan per signed Microsoft Grant Agreement Schedule A Deliverable Plan Project Title: Nextlink Rural Digital Empowerment Center Initiative As states and local governments prepare tol leverage historic federal digital equity funding, iti is essential to continue to equip communities with the tools necessary to drive broadband adoption and implement digital skills trainings, especially among women and girls on the wrong side of the digital divide. This is especially true in Rural America, where residents disproportionately lack access to high-speed internet. Itis also essential to empower unserved and underserved residents with the devices and digital skills needed to navigate the internet and meaningfully engage with online services such as telehealth and personal banking. The scope of work is designed to achieve the aforementioned by building Digital Empowerment Centers int two rural communities to serve as a resource for people to access affordable This initiative willi implement a community-based. 4P model to drive broadband adoption at Digital Empowerment Centers in Hempstead, Texas and Seward, Nebraska. Recognizing that each community has unique needs and opportunities, ac customized approach for both communities will be designed, based on local context, demographics and existing services. Leveraging the 4P model, Nextlink will collaborate with Microsoft partner PCs for People, local Chambers of Commerce, nonprofits, economic development corporations and universities to provide community outreach, resources, and strategic spaces tol house the Centers int their respective locations. Nextlink will work with the local universities to provide trainings for studenti interns to serve as digital navigators who can directly support community members with their digital equity needs. The ultimate goal is to establish a sustainable and scalable broadband, devices, and digital skills trainings model to drive long-t -term impact and digital inclusion inr rural communities. Demographics for Waller County, TX Population over Time Number Rank in U.S. Percent of Texas Texas 2023 2020 2010 2000 1990 63,553 860 56,794 916 43,205 1,102 32,663 1,323 23,374 1,518 0.2% 0.2% 0.2% 0.2% 0.1% 30,503,301 29,145,505 25,145,561 20,851,820 16,986,335 15.9% 39.8% 71.6% 2010 to 2020 % Change 31.5% 32 2000 to 2020 % Change 73.9% 58 1990 to 2020 % Change 143.0% 75 Source: U.S. Census Bureau Components of Population Change (1-year change Rank in Percent of U.S. Number 2,019 189 80 238 747 509 Texas 224,896 117,197 122,279 384,024 261,745 ending in 2022) Texas 0.9% 0.1% 0.2% 0.2% 0.2% Net Domestic Migration Net International Migration Natural Increase (births minus deaths) 739 306 786 1,253 Births Deaths Source: U.S. Census Bureau Pct Dist. in U.S. Population Estimates by Age in 2022 Number Rank in U.S. Pct Dist. Preschool (Oto 4) School Age (51 to17) College Age (18 to 24) Young Adult (251 to 44) 3,546 836 9,849 868 12,361 507 13,382 925 6.2% 5.7% 17.1% 16.4% 21.5% 9.4% 23.3% 26.6% Older Adult (45 to 64) Older (65 plus) Median Age 11,735 1,069 6,590 1,318 28.7 3,106 20.4% 25.3% 11.5% 16.5% Median Age = 38.5 Sources: U.S. Census Bureau; Median age calculated by the IBRC. Population Estimates by Race and Hispanic Origin in 2022 Number Rank in U.S. Pct Dist. Pct Dist. in U.S. 1.4% 0.8% 1.5% 5.8% 24.7% 12.5% 0.1% 0.2% 48.9% 65.9% 8.5% 8.8% 69.1% 81.3% 30.9% 18.7% American Ind. or Alaskan Native Alone 807 531 879 751 14,220 422 41 781 28,128 1,314 4,865 702 39,731 1,104 17,732 394 Asian Alone Black Alone White Alone Two or More Race Groups Hispanic or Latino (can be of any race) Non-Hispanic or Latino Hispanic or Latino Native Hawaiian and Other Pac. Isl. Alone Sources: U.S. Census Bureau Pct Dist. in U.S. 100% 100% 83.3% 60.1% 2.9% 3.9% 0.8% 9.6% 12.9% 26.4% N/A N/A Hispanic or Latino Population in 2022 (can be of any race) Number Rank in U.S. Pct Dist. Hispanic Mexican Cuban Puerto Rican Other 17,732 394 14,779 266 520 311 139 1,226 2,294 546 23,290 1,422 White, Not Hispanic (reporting white alone) Source: U.S. Census Bureau, American Community Survey, 5-Year Estimates Questions and Concerns: Q: What will be the official hours of operation and what will occur during those hours? A: Tentative part time hours of operation would be optimal for both student/intern digital navigators and community members. MWE OrTTHS. During these hours, digital navigators will have the responsibility to walk participants through digital skills training offered on Nextlink's website via our partnership with Airband, navigate through individualized needs like telehealth portal and online banking registration, teach digital skills micro lessons via tech curricula offered from CTN Community Tech Network. We are also exploring Tech Support from PVA&M. Q: Cost- Who will cover it? A: Microsoft Airband Grant balance to kick off the program pilot and receiving additional, funds from Microsoft post success of the launch per our agreement. A: Additional. support from Prairie View's Work Study Program Q: What will PCs for People contribute? A: PCs for people will outfit the location with top tiered refurbished devices Ineed to clarify the initial number and type of devices to be provided. Additional Navigator Requirements: during our hours of operation: Connectivity Assistance: Asa a digital navigator serving a rural community, our role is crucial in bridging the digital divide and ensuring equitable access to technology. Here are the topmost important duties we should focus on Help community members access affordable internet services. This involves guiding them through available options, understanding eligibility criteria, and assisting with sign-up processes. Provide information about local internet service providers, their plans, and any special programs (such as Address connectivity challenges specific to rural areas, such as limited infrastructure or coverage gaps. Assist individuals in acquiring suitable computing devices (e.g., laptops, tablets, smartphones). This Help with device setup, including connecting to Wi-Fi networks, installing essential apps, and ensuring discounted rates forl low-income households). Device Acquisition and Setup: includes understanding their needs, budget, and compatibility requirements. basic functionality. Educate users on device maintenance, security, and troubleshooting. Digital Literacy Training: CTN Community Tech Network safety, and basic software applications. Offer training sessions on essential digital skills. Cover topics like using email, browsing the web, online Tailor training to the community's needs and skill levels. Consider organizing group workshops or one- on-one sessions. Application Support: Promote lifelong learning by encouraging continuous skill development. Guide community members in using online applications and services. This includes helping them access government portals, educational platforms, healthcare resources, andj job search websites. Assist with tasks like filling out online forms, applying for benefits, or accessing e-learning materials. Be patient and empathetic, especially when working with individuals who are new to technology. Resource Recommendations and Follow-Up: Familiarize yourself with local resources related to digital equity. These may include libraries, community Recommend relevant resources based on individual needs. For example, direct caregivers to resources Follow up with community members to ensure they are making progress toward their goals. Regular centers, nonprofit organizations, and educational institutions. for K-12 students or connect returning citizens withj job training programs. check-ins help! build trust and address any emerging challenges. Customized Solutions: Recognize that each community has unique needs. Customize your approach based on local context, Collaborate with other community stakeholders, such as schools, local businesses, and healthcare demographics, and existing services. providers, to create holistic solutions. Be adaptable and open to feedback, adjusting your strategies, as necessary. Remember, as a digital navigator, you play a vital role in empowering individuals and strengthening your community's digital inclusion efforts. Our work contributes to a more connected, informed, and resilient rural population. DIGITAL NAVIGATORS TOOLKIT Authors PAOLO BALBOA SHAUNA EDSON JUSTIN STRANGE KRISTI ZAPPE-FERRADINO Acknowledgements National Digital Inclusion Alliance and Digital Navigator Workgroup, Urban Libraries Council, Institute of Museum and Library Services, Google Fiber, and The City Library Digital Navigator Team and Support Staff Museum-mlibrary INSTITUTEOf URBAN LIBRARIES COUNCIL SERVICES NDIA DIGITAL The City Library ABSTRACT: DIGITAL NAVIGATORS PROGRAM AT SALT LAKE CITY PUBLIC LIBRARY The pandemic put a spotlight on the massive public need for trustworthy digital inclusion services and drew much needed attention to digital inequities. At the same time, the pandemic response shut down or severely reduced the ability of libraries and other community organizations to offer their existing digital inclusion programs and services. In order to serve thousands of people who are unconnected, but need to get connected as quickly as possible, the Salt Lake City Public Library (SLCPL) partnered with the National Digital Inclusion Alliance (NDIA), the Urban Libraries Council (ULC) and the Institute of Museum and Library Ser- vices (IMLS) to bridge the Digital Divide in Salt Lake City through the launch ofa Digital Navigators pilot project in the Fall of 2020. The goal of the program model was to provide one-to-one basic digital inclusion services connectivity assistance, device assistance, basic digital skills support = These services were delivered by Digital Navigators who respond to calls for support from community members, who may reach out via a "hotline" or be referred by community partner organizations. They established relationships of trust, determined what clients needed to meet their personal connectivity goals (reliable phone access, affordable internet accounts, devices, general or application-specific skills), gauged their motivation to participate, presented options and formulated aj plan with each client. They then worked individually with the client toward the accomplishment of their plan. The project sought to apply this approach to engage and assist a minimum of4 450 low-income and/or older Salt Lake City residents to meet their connectivity and digital adoption needs over a six month timeframe. The demand for Digital Navigator services exceeded expectations and met target goals halfway through the project. SLCPL and its community partners provided Digital Navigator services to! 585 community members over the 10-month pilot period. This work was also shared and coordinated nation- NDIA is working with other organizations to launch Digital Navigator models in communities throughout the United States. The Digital Navigator program with SLCPL served as a pilot project to gather findings and best practices to strengthen a replicable open source model for other public CONTENTS Introduction. Determining a Focus Community. Hiring a Digital Navigator. Training. Project Management. Marketing. Measurement and Assessment... 12 Data Analysis. Impact Navigator from Services.. Digital Lessons Learned. Appendix/ Additional Resources. 7 8 10 11 14 17 18 20 over the phone. wide, through NDIA and ULC. libraries and community-Dased organizations. AUG2021 2 INTRODUCTION TO THE DIGITAL NAVIGATOR MODEL The COVID-19 pandemic brought to light the massive public need for trust- worthy digital inclusion services. Millions of Americans need support from digital inclusion programs to get connected with affordable home internet, find low-cost computing devices, and learn basic digital skills. This need is particularly acute fori the most economically vulnerable residents. In 2020, National Digital Inclusion Alliance (NDIA) developed the Digital Navigator model, an adaptation oft traditional in-person digital inclusion programming, providing one-to-one dedicated support via phone, in collaboration with an affiliate network of more than 600 digital inclusion practitioners in 44 states, The Digital Navigator program model furthers digital inclusion efforts to ensure that more individuals and communities, including the most disad- vantaged, can access affordable broadband, devices, and opportunities for digital skills training needed for full participation in our society, Historically, most individuals have had to navigate home access toi the internet, devices, and technical support on their own, which leaves many people unable to fully participate in our society. Reliance on group access at anchor institutions, such as public libraries, should not be residents' only op- tions. They should, instead, supplement personal, at-home connections and device ownership, which provide added convenience, privacy, equity, and accessibility. During the COVID pandemic, in-person services and support Digital Navigators address the whole digital inclusion process - home connectivity, devices, and digital skills = with community members through repeated interactions. These hands-on guides are familiar with digital equity resources and can be volunteers or cross-trained staff who work at trusted community-based organizations such as social service Trained Digital Navigators can assess a community member's needs and competently guide them toward resources that are: suitable for their skill level, needs, and lifestyle. As of summer 2021, Digital Navigators had served thousands of neighbors in communities throughout the United States who are unconnected and need to get connected as quickly as possible. They have provided one-to-one basic digital inclusion services connectivity assistance, device assistance, and basic digital skills support Taking into account social distancing, a Digital Navigator can reliably point a community member to online resources suitable to their needs, such as Digital Equity is a condition in which alli individuals and communities have the information technology capacity needed for full participation in our society, democracy, and economy. Digital Equity is necessary for civic and cultural participation, employment, lifelong learning, and access to essential services. Digital Inclusion refers to the activities necessary to ensure that alli individuals and communities, including the most disadvantaged, have access to and use of Information and Communication lechnologies (ICTS). This includes five elements: 1)A Affordable, robust broadband internet service; 2) Internet-enabled devices that meet the needs of the user; 3) Access to digital literacy training; 4) Quality technical support; and 5)A Applications and online content designed to enable and encourage self-sufficiency, participation and collaboration. Digital Inclusion must evolve as technology advances. Digital Inclu- sion requires intentional strategies and investments to reduce and eliminate historical, institutional, and structural barriers to access and use technology. the District of Columbia, and the US Virgin Islands. democracy, and economy. became unsafe and unavailable options. agencies, libraries, or healthcare organizations. over the phone. AUG2021 3 online classes or self-guided tutorials. Digital Navigators are familiar with resources that relate to digital equity, and they also help residents learn to access critical services online, including foods support, housing, education, employment, childcare, government benefits, and more. They recommend resources and check back with the client to see ifa additional The model begins with asset mapping, continues with the development of processes customized to each site, and results in local communities with Libraries are uniquely positioned toi implement al Digital Navigator program because of their ubiquity, relevance, and long-term investment in bridging the digital divide through access to computers, internet, electronic resourc- es, and digital skills. Many libraries already offer similar services, including "Booka-Librarian" services to assist patrons with device troubleshooting and regularly provide digital literacy classes. They loan devices, such as laptops, digital media equipment, and' Wi-Fi hotspots. They also provide technology "petting zoos" to help patrons become familiar with new technology devices, and they assist patrons with signing upf for state andi federal assistance programs. Libraries are also strategic community partners, engaging organi- zations to work collaboratively to enhance the quality ofl lifei for all residents. Digital Navigators embody the support services that libraries already offer in the form of a staff member placed at a neighborhood branch or partner community-based organizations that provide social services. Crit- ically, they provide ongoing one-to-one technology support, rather than one-time interactions. These continued interactions establish trust and provide at foundation for continuing education, which is a pillar of Beyond their utility in their communities, public libraries are trusted anchor institutions whose position at the intersection of media, information, and technology makes them reliable guides for the people they work with. Digital Navigators often come from the community they serve, which makes them well positioned to understand and address the technology-related concerns of their fellow community members. A public library embodies the innate trust that is critical to the role of a Digital Navigator. Digital Navigators are trusted guides who assist community mem- bers in internet adoption and the use of computing devices. Digital navigation services include ongoing assistance with affordable internet access, device acquisition, technical skills, and application support. support is needed. stronger digital inclusion resources. public library services. Plss e AUG2021 4 DETERMINING A FOCUS COMMUNITY The SLCPL Digital Navigator project aimed to address the amplified need for emergency access to information communication technologies asa result of the COVID-19 pandemic. In March 2020, The City Library and other public computer labs in Salt Lake City closed indefinitely, and community members that lacked home internet or devices had nowhere to access these resources during at time when they were most needed. To better understand the community members that would most benefit from support for digital resources, SLCPL worked with NDIA to research the state of digital equity in Salt Lake City. The team looked at census data, state data, and local media tou understand the rates of internet access, adoption, device access, and ownership in Salt Lake City and targeted neighborhoods most in need. As survey made public in a report from the Utah Division of Multicultural Affairs asked 93 professionals in human services, community-based organi- zations, and emergency outreach and preparedness serving marginalized and vulnerable Utahns: "What unique barriers do your clients and those you serve face in light of the COVID-19 pandemic?" Among 17 barriers named in response, the first and third most frequent were "Access to computers/ technology" (75% of respondents) and "Access to internet services" (69% An April 10, 2020 article in the Salt Lake Tribune identified ZIP code 84116, along with 84104 just to its south, as among the hardest-hit areas of Salt Lake County. Glendale, Poplar Grove, and Rose Park include most of the households in 84116. The residents of these three neighborhoods experi- enced digital divides before the pandemic - especially lower-income and/ or elderly residents. In these neighborhoods, 13% of households are below poverty level, 14% of households receive Supplemental Nutrition Assistance Program benefits, and 6% of individuals between 20 to 64 years of age were unemployed prior to the pandemic. Then COVID-19 turned that problem into a crisis, with the West Side emerging as one of Salt Lake City's most Census data supports the need for digital inclusion actions ini these three neighborhoods. The most recent Census data for the three neighborhoods showed at total of 14,451 households. Of these, 3,131 households (22%) had no home broadband subscriptions of any kind, and another 1,927 (13%) had home internet access only through mobile data plans. Nearly 39% of all households lacked cable, DSL, or fiber internet connections. More than COMMUNITY DATA 8,716 individuals in Rose Park, Poplar Grove, and Glendale lived in households with a computer ofs some kind but no broadband connection, or with no computer. Of these unconnected individuals: 1,265 were aged 65 years or older (33% of all 65+ residents were ini this group) 4,101 were Hispanic 412 were Hawaiian or Pacific Islander Outof3,131 households with no home broadband of any! kind, 1,715 (55%) had annual incomes below ofr respondents). intense COVID-19 hotspots. $35,000. AUG2021 5 4,000 households had neither a desktop or laptop computer, and almost 1,200 did not own a computing device of any kind, including a smartphone. These three neighborhoods have a strong culture of community support, and word of mouth is a primary method of communication. There are also many trusted and heavily utilized community-based organizations serving residents ini these areas. Cooking and art are a large part of everyday life, and most residents are familiar with smartphones and apps. There are many bilingual and multilingual individuals and a high need for support in Spanish. COMMUNITY PARTNERS The Library and their community partners saw an urgent need to reach out to the thousands of unconnected residents - many of whom were among the most isolated and vulnerable during the pandemic - with immediate digital inclusion solutions. Community partners play an essential role in reaching the project's focus communities. For the Digital Navigator project, SLCPL collaborated with three essential community organizations who each had one full-time Digital Navigator, many of whom were bilingual in English The Library determined the following qualifiers for community-Dased organizations toi form a mutually beneficial partnership with on this project: atrusted organization with deep roots in these three neighborhoods, currently offering bilingual or multilingual programs with a lens on digital equity, capacity to support ai full-time digital navigator position, and a com- mitment to work remotely or in-person with community members during the pandemic. The three community-based organizations that partnered with the library were University Neighborhood Partners, Catholic Community and Spanish. Services, and Suazo Business Center. University Neighborhood Partners UNP aims to advance the priorities of ing, health and wellness, employment, The UNP Hartland Partnership Center isb based on al holistic model of family resident leadership, and access to resources for people right where they live. The center has evolved over time into al home for over 30 partnerships addressing housing stability, employ- ment pathways, healthcare, citizenship from pre-K through adults. Catholic Community Services of Utah Suazo Business Center Since 1945, CCS of Utah has been Wasatch Front tor reach self-sufficiency. refugees in Utah and surrounds them and connect clients with services that will help make their transition community orientation, an explan- ation of benefits, healthcare referrals, job development. Incorporated in 2002,SBCisanon- center committed to the development and empowerment of Latino/Hispanic and other underserved communities. succeeding and building wealth. SBC and development of well over 9,600 clients. Since its inception, SBC has with occasional courses offered in English. Suazo Business Center training focuses on financial literacy, computer literacy, and business courses. west-side families ini the areas ofH hous- empowering people in need along the profit business and economic resource language acquisition, and digital equity. Each year, CCS resettles hundreds of support, enhancing community capacity, stable, healthy, and happy. CCS case with programs that help them become They assist minority entrepreneurs in managers conduct a needs assessment has assisted in the education, growth, successful. Services include counseling, offered instructional training in Spanish and language acquisition, ande education English language courses, and AUG2021 6 HIRING A DIGITAL NAVIGATOR In the Spring of 2020, NDIA convened a working group of digital literacy practitioners, researchers, and advocates that began meeting regularly to develop the programmatic scope of the Digital Navigator model. Resources, best practices, and the collective knowledge of this group was developed into several free, open, and reusable documents for organizations to replicate the Digital Navigator model for their own communities. The Digital Navigator baseline job description isa template that the working group developed collaboratively and is now publicly available on the NDIA Digital Thej job description serves as the touchpoint fori individuals and organiza- tions to shape their understanding of who and what al Digital Navigator is and the required key competencies. Mapping the Digital Navigator's job overview and their daily responsibilities to the "three legs of the digital inclusion stool" - affordable broadband, affordable devices, and digital literacy training = thej job description provides a field-tested framework for Digital Navigator services, while explicitly stating that interactions with community members will occur primarily over the phone, emphasizing the The description's list of critical skills and aptitudes for a Digital Navigator reflect the collective expertise and background of the working group, which included a wide-variety of practitioners with backgrounds in social service, education, and public libraries. Given the rich cultural tableau of community members who contact al Digital Navigator with technology issues, the apti- tudes included in the job description prioritize empathy, cultural sensitivity, and strong interpersonal skills since repeated interactions are expected and the development of a trusted relationship between the Digital Navigator Al Digital Navigator needs a working comfort and familiarity with conducting internet research on behalf of a community member, but that is secondary to the service-oriented: skill set necessary to working with community members at their various comfort levels. The ethos of Digital Navigators is couched more in social service than technical service, though it certainly blends both. SLCPLis a key member of NDIA's Digital Navigator Working Group, and therefore adapted the baseline job description to suit the needs for this particular demonstration project. Beyond adding library-specific language such as "patron" throughout thej job description, project management included Spanish anguage/non-Engish skills to reflect the communities that the project intended to serve and also the cultural diversity of Salt Lake City. The City Library also created at further variation of thej job description for its three community partners, UNP, CCS, and Suazo Business Center. Given the communities that each of these organizations serve, there was added emphasis on cultural aptitude andi multilingual skills in the adapted job description. The flexibility oft the baseline job description and its various applications represents thei intention of replicability oft the Digital Navigator Navigator webpage. program's remote service delivery model. and the client is critical. model that has guided this project. AUG2021 7 TRAINING The training for Digital Navigators was co-delivered by SLCPL and NDIA project management teams over the course of four, one-hour online training sessions over. Zoom video conferencing for the Digital Navigator cohort as well as their supervisors. Digital Navigator training covered four primary top- ics-an Introduction to Digital Inclusion and Equity, Understanding Learner Needs, Data Collection and Analysis, and Resource and Skll-Sharing--with scheduled break-out sessions to encourage discussion and interactivity. The training opened with a round of introductions between the participating organizations and Digital Navigators followed by an introduction and discussion around the field of digital inclusion, and how and why the Digital Navigator program came to be. It was important for participants to have ag grounding framework for this work and the role it plays in the larger mission of their respective organizations. So, the training began in earnest by defining foundational terms such as Digital Equity and Digital Inclusion, followed by break-out sessions facilitated by project leadership to reorient participants to recognize digital inclusion in their daily lives and among their fellow community members. The goal was to define Digital Navigators as members of their own community - they are the people best-suited to address the needs of their communities because they know their commu- nities best and have a foundational level of trust, since their organization is housed in the neighborhoods serviced by the program. The second primary topic of the training, Understanding Learner Needs, was the most interactive component of the training. After orienting participants as members of their community with the recognition of their technology needs and gaps, the training continued into emphasizing the cultural aptitude and social services backbone of the program. A group discussion on the technology needs of immediate social circles as things went virtual inc COVID-19 grounded digital inclusion as a topic that affects all community members, even those that consider themselves technologically savvy. Al breakout room session then followed that was designed for participants to address hypothetical but common inquiries, mapped to the "three legs of the digital inclusion stool." Taking a note from user experience theory, the breakout room sessions featured different personas, each with a question relating to either home broadband connectivity, device acquisition, or digital skilling. Given the strong multilingual component of the program, this trait was explicitly stated for each persona. Participants were then tasked to talk among themselves to discuss how they would address each community member's technology need - what they could help the learner with imme- diately, and which digital inclusion resources they could direct the learner to, ifnecessary. Breakout rooms then reconvened for a facilitated share-out of Following the breakout room exercise, the training continued into formaliz- ing interactions with community members by recording the exchange in a series of four intake forms. The facilitators described how the intake forms were developed, and the methodology of why Digital Navigators ask and complete thesei forms on behalf of the community members. The workflow with forms is: Intake Form to record basic information and technology needs, Skills Assessment Form to learn about community member confidence with their discussions. AUG2021 8 navigating the internet with an emphasis on privacy and security, Exit Survey to record completion oft the interaction, and the Follow-up Survey to be completed after one month passed from the initial conversation to measure The training continued with a demonstration of the Internet as Infrastructure tool (13), which isaf free website that visualizes data from the American Com- munity Survey on internet adoption and device ownership, by demographic, within any selected municipality. The purpose of this demonstration was two-fold - to show the visual impact of the digital divide in Salt Lake City and also to serve as a skill share learning opportunity for participants to use The training closed with ar resource-sharing module. By introducing participants to additional learning resources, the facilitator's goal was to encourage Digital Navigators to be active members of the larger digital inclusion community. The trainer shared free, open curriculum resources from established programs like Northstar Digital Literacy Assessment and Goodwil's GCF Learn Free, which help community members to improve The training alsoi included a day to review organizational onboarding. This day included setting communication standards, reporting deadlines, an orientation to the project management software, and a meeting schedule for any growth in confidence in navigating the internet. the tool themselves for future use and reference. their digital literacy and engagement. regular touch points and communication. UINO AUG2021 9 PROJECT MANAGEMENT For a project of this size, it's important to have strong coordination with the participating organizations and their Digital Navigators and to use a flexible management style. The approach recommended below provides the user an organized structure to work from, outlines an overview of the big picture, and allows the user to keep track of goals and tasks. It will also make it easier to maintain the expenses for a large budget, as well as save all of the important files and digital activity in one work space for participants to have access to and for broader oversight and reporting needs. Determine organizational responsibility. This will help with the flow of responsibilities and information between multiple organizations. Determine the project completion timeline and work- flow. Having this information planned out in advance will help when building out the Project Management software. It's recommended to be flexible with changes Plan out the client flow. (Ex. 1&2 Digital Navigator Client Flow, Ex. 3 Digital Navigator Service Walk- through) Drafting this process will alleviate troubleshoot- to contemplate to assist youi in setting up the program 1. How will a client gain access to the program? 2. What does the whole process look like from a 3. What barriers might get in the way of helping people and how can you reduce barriers to these 4. What criteria will determine the type of help a person might receive? For example, we decided that basic technology help would be referred to the SLCPL tech access and phone teams, and more complex help that required over 30 minutes ofs support would be referred to a trained Digital Create a paymenu/eimburement process and proce- dure. (Sample in the appendix): It's much easier to keep track ofa budget ift this process is already planned out. WHERE TO START Invoice submission schedule. When does an invoice need to be submitted and when can one expect payment? Check with your finance depart- ment for best practices. Schedule and track monthly reminders. Keep relevant files (e.g. W9s, contracts) in a safe and accessible place. You may need to refer to them periodically. Procedures may vary between types of invoicing, (e.g. partner invoices, payroll, general ledgers, grant reimbursements). When selecting project management software, the following features are recommended. After reviewing many platforms, we selected Monday.com, which provided everything we needed in one place and was one of the few project management platforms that included budget management capabilities. In summary, it's important to choose the right software that meets your organization's needs for your project. Project Management Customer Relationship Management Budget Tracking Data Collection & Analysis Suggested Features: Automations Software Integrations File Storage & File Share to) your workflow. ing once direct service begins. Here are a few questions SOFTWARE NEEDS management workflows: client's point of view? services? Navigator. See Digital Navigator Project Management Supplement for Details to highlight: a more detailed: structural breakdown. AUG2021 10 MARKETING The marketing campaign for this project was centered around the three focus neighborhoods in Salt Lake City. All of the project materials were bilingual and supported in-person communication and information sharing. Hard copy materials. Marketing has shifted to online spaces over the past several years. It can be challenging to raise awareness of services available to people that do not have access to technology or who chose not to participate in digital spaces. We also know that many of the individuals in our focus audience speak Spanish and outreach materials needed to be To reach individuals using non-digital methods, we created: Yard signs to be displayed at our branches and community-Dased Bookmarks to be distributed via Holds-To-Go while locations were Door hangers and a foot campaign to reach individual households in Social media. Many individuals in our focus audience regularly use Face- book and other social media on their smartphones. We regularly promoted the Digital Navigator program through sponsored ads as well as the library's Word of Mouth. Individuals in our focus audiences have strong social networks, and news about the Digital Navigator program spread rapidly by CBOs included foodbanks, counseling services, school districts, and Community members learned about the program through conversa- tions on public transportation, while receiving medical treatments and bilingual. organizations; closed; and our focus audience communities. social media accounts. word of mouth. refugee service providers. other gathering spaces. ylbary V The_Cityl Library DIGITAL NAVIGATORS The City Library's Digital Navigators can help you with your technology needs. 801-524-8200 Call: Examples of the marketing materials:a Bookmark (left) anda Yard Sign (right). These materials were also distributed in Spanish AUG2021 11 MEASUREMENT AND ASSESSMENT Success for the project was measured by supporting a minimum of 450 individuals in meeting their personal connectivity and digital adoption goals. This was measured with surveys the participants completed while working with their Digital Navigator. Was the participant able to: Geta al home internet connection, ifr needed? Carry out schoolwork online? Submit unemployment compensation reports? Schedule and complete an online healthcare appointment? Attend al live streamed church service? Bank online? SURVEY TOOLS towards the correct book. This conversation requires a combination of patience, empathy, and research skills on the part of the librarian. They are not walking tomes of knowledge but rather deft instructors with a working subject knowledge of available resources. The particular book, the Digital Navigator guides learners towards appropriate resources based on their under- standing of the learner's comfort and familiarity with technology. Therefore, thei four survey tools = intake, skills assessment, exit, and follow-up surveys = map to the traditional reference interview conversation. They act as data collection points, but also scripts to guide Digital Navigators, who may not be traditionally trained librarians, throughout the process of working With the collective knowledge and expertise of NDIAS Digital Navigator Working Group, program manage- ment developed four survey tools designed to collect meaningful data about community members, their such as National Skills Coalition and practitioners representing municipalities and library systems vetted the development of these survey tools over the course of several weeks. Salt Lake City Public Library adjusted the survey tools for language unique to the project, while NDIA: shared template versions of the surveys to its website to encourage reproducibility among others The survey tools are designed to map the reference technology needs, and any growth in digital literacy as a reference interview subject translates from the analog result of their participation in the program. The working to the digital whenever a Digital Navigator works with group, which comprised researchers from organizations a community member. Rather than guiding towards a int the community. interview', which is a phrase describing the conversation with their learners. between al librarian and a patron who asks for guidance INTAKE FORM towards resources. A classic analog example of a refer- The intake form is the first data collection point and ence interview is a patron asking if the library carries a certain book, but they are vague on the details. Maybe the book cover was red? The author's last name began with a J, the book hadt talking animals and warrior mice? The librarian's role in this case is to ask a series of questions, without judgment, to guide the patron https:/www. ala. org/fusa/resources/guidelnesguidelinesbehavioral script for a Digital Navigator to follow when they first interact with a community member. It asks general questions beginning with fields for name and best point of contact. The survey continues with questions asking what type of device (if any) the learner is using, followed by ai field for the Digital Navigator to record Guidelines for Behavioral Performance ofF Reference andl Information Service Providers, American Library Association, AUG2021 12 what type of technology issue they have. We designed this question to map to the "three legs" of the digital inclusion stool = internet connectivity, devices, and EXIT SURVEY The exit survey is a form for the Digital Navigator to complete upon finishing the interaction with the com- digital skills = to guide measurement by types of tech- munity member. By far the briefest form, the exit survey nology inquiries that participants had over the course of simply records the interaction as being successful or not. the program. For this project, program management at "Success" is measured by whether or not the Digital Salt Lake City Public Library added a question about zip Navigator was able to satisfy the stated technology code to provide geographic information to the program. needs of the learner. For instance, ifa community mem- critical in the creation of this form, particularly in regard -a connectivity check from the intake form - was the The Digital Navigator Working Group's input was to preserving patron privacy and dictating guidelines for Digital Navigators to describe why they're asking these questions at their first contact with the ber asks how to find affordable home Internet options Digital Navigator able to pull al list of available Internet Service Providers in the community member's zip code and their respective costs? Ifs so, this would be recorded asas successful interaction. An unsuccessful interaction would warrant a scheduled follow-up call. This survey also records information based on the to be a useful datapoint as program management community member. SKILLS ASSESSMENT The skills assessment survey is a series of questions on that are intended for the Digital Navigator to grasp an the Likert scale (i.e. strongly disagree to strongly agree) estimated length oft the interaction, which has proven understanding of their learner's comfort and confidence grasps the scope and potential limits of the Digital with technology. Once again, the collective expertise of Navigator program. the working group was critical in developing this survey. FOLLOW-UP SURVEY Rather than ask outright, "How confident are you with The follow-up survey is the longitudinal component acomputer?," which would yield oversimplified results, oft the data collection for Digital Navigators. Digital the skills assessment asks several questions about com- Navigators intends to measure any growth in digital mon types of activities on the internet. The survey asks skills as a result of program participation. As a matter questions like frequency of checking email, searching for ofr measurement, the follow-up survey asks many of the The purpose, then, is to place digital tasks into different ment survey. It was especially important for program categories and to assist the Digital Navigator in learning management to include online privacy and security as jobs online, privacy and security concerns, and more. same activity-based questions found in the skills assess- about the patron's comfort level with digital skills, while an item to measure over time. asking unobtrusive, non-judgmental questions. This technique maps tot the proper cadence of a traditional reference interview. The goali is not to make the learner feel embarrassed of their knowledge gaps, but rather to empower themi for taking active steps in improving their skills. ADW: 3WA BMIAD 927138 mwowm XAOW.3W. A3HT3BOT AETTE8 0W 20 JUL 09417 AUG2021 13 DATA ANALYSIS Upon completion of direct service in mid-July 2021, the Salt Lake City Digi- tal Navigator program reached a total of 585 individuals over the course of its 10-month program?, far surpassing the initial goal of reaching 450 people. Bearing in mind that each Digital Navigator reported repeated interactions with many of their clients, this dramatic overshoot of the initial program goal represents successful program implementation. This is largely due to the City Library's intentional outreach to specific neighborhoods most affected by the pandemic, and its partnership with community-Dased organizations serving those neighborhoods. Additional indicators of pro- gram success are represented by the frequency of interactions in target neighborhoods, and participant's accomplishments of their digital Program leadership identified two zip codes in the city to focus its efforts for this pilot project, 84116 and 84104. The City Library selected library branches in those neighborhoods, and partner organizations that serve those neighborhoods. As of program completion, the project recorded interactions from 54 zip codes across Salt Lake City (including al handful of calls from Orem and Colorado zip codes). Significantly, one-third (33.76%) of all Digital Navigator interactions came from just the two target zip codes of 84116 and 84104. Further, when asked how they heard about the program, 53.29% of respondents said that they heard of the program via word of mouth from their friends or family, while 27.46% of these respondents said that they heard of the program from a worker at one of the library branches or partner organizations. These figures demonstrate successful implementa- tion of direct outreach to intended neighborhoods across the city. Another measure of success for this program was addressing home con- nectivity for communities across Salt Lake City. Data from the Intake Form reveals that 9.37% of respondents were seeking guidance related to internet connectivity in their home. Of these respondents, the Exit Survey reveals that Digital Navigators were able to address their home connectivity issues, whether it was a problem connecting to Wi-Fi, or, in some cases, finding an appropriate provider. From data gathered in the Exit Survey, Digital Nav- igators were able to connect 16.92% of respondents with either Comcast Other measures ofs success were the impact of the program on participant's digital skills, their confidence and understanding of using the internet, and whether or not they were able to accomplish their digital literacy goals as defined in the initial Skills Assessment. These questions were asked again in the Follow-Up Survey, which was conducted by Digital Navigators about one literacy goals. LITERACY DIGITAL CONNECTIVITY HOME Internet Essentials, or Lifeline. NEED A COMPUTER 2 Salt Lake City Digital Navigator Interactive Dashboard, August 2021, https:lpublic: tableau. com/views/Saltt: AChgMagesic. DN AUG2021 14 month after initial Intake. As of program completion, 86.67% of respondents to the Follow-Up Survey reported that they were able to accomplish their digital literacy goals, 80% of respondents said that they" "Agree" or "Strong- ly Agree" to a question asking if they feel confident using the internet, and 84.44% of respondents reported "Yes" to a question that asked ift they know Compared with data collected from the initial contact in the Skills Assess- ment form, which asks these same questions, 77.88% of respondents said that they "Agree" or "Strongly Agree" to a question asking ift they feel confident using the Internet, and 75.35% of respondents reported "Yes" to ac question that asked if they know how to keep their information safe and These jumps in measured data demonstrate a relationship between program participation and community member self-assessment of their confidence and understanding of navigating online. By providing not only access but ownership over one's Internet experience, along with steady guidance from a dedicated Digital Navigator, this program has yielded positive impacts on the lives of the communities that it set out to serve. On the topic of dedicated human touch of this program, another point of interest is the length of interactions that Digital Navigators recorded in the Exit Survey form. Upon program completion, 75.12% of interactions were recorded as taking 15 minutes or longer. Significantly, over half (51.24%) ofi interactions were recorded as "More than 30 minutes." " What this data indicates is that community members are in need of longer consultations with their Digital Navigator as opposed to short one-off interactions. This datapoint pins down the need for a Digital Navigator or similar program in communities, because the framing, outreach, and execution of this program has emphasized the importance of patience and empathy on behalf of the Digital Navigator. From the onset, program leadership has emphasized that while technical expertise is important, iti is secondary to how to keep their information safe and secure online. secure online. INTERACTION LENGTH MINUTES 0-15 6-15 16-30 30+ PERCENTAGE 8.46% 15.42% 23.88% 51.24% soft-touch, compassionate communication skills. SALT LAKE CITY PUBLIC LIBRARY SYSTEM PRIORITIES The City Library wanted to gain a better understanding of how we can use technology and access to digital devices and skills as part of the strategic roadmap and expand digital equity in our community. To do this, the library analyzed data from the Digital Skills Assessment form participants filled out while working with their Digital Navigators. Participants were asked to state ac digital literacy goal they would like to achieve with their Digital Navigator. The library received. 296 responses to this question. The responses were In 2017, a group of Salt Lake City Public Library leadership and staff con- ducted a series of community engagement sessions and focus groups with a diverse cross section of community leaders, community organizations, and individuals. The purpose of the work was to develop a Strategic Framework to establish guiding priorities and a service roadmap. Incorporating the re- sults of five workshops and employing service design techniques, the group generated the Salt Lake City Public Library Strategic Framework. CwicEngagemént Learning Community Social Connection Healthy Togethei coded to the Library Strategic Framework. AUG2021 15 Within this Framework, The City Library has chosen six Strategic Areas of Focus to provide al lens through which to view the design and delivery of existing and future programs of the Library and organizational partners. The Strategic Areas of Focus willl help the Library breathe life into our mission and values by operationalizing them. The six Strategic Areas of Focus are. Arts & Creativity, Civic Engagement, Critical Literacies, Economic Success, Healthy Together, and Inclusion & Belonging. CRITICAL LITERACIES Focuses on the critical role The City Library plays in fostering literacies as the basis of an individual's ability to participate fully in a free society. Literacy involves a continuum of learning in enabling individuals to achieve their goals, to develop their knowledge and potential, and to participate fully in their community and wider society. 135 responses mentioned critical literacy as all or part of their digital literacy goal. The responses varied from foundational computer skills to access to an appropriate device. Lifelong learning is a key outcome of Critical Literacies. 98 respondents included a component of Lifelong Learning as all or part oft their stated digital literacy goal. Focuses on assisting individuals to meet their economic, financial, and career goals. Also includes assisting the Salt Lake City business community to achieve success. Public libraries build a community's capacity for eco- nomic activity and resiliency. Public libraries are critical partners for local economic development initiatives that focus on people and quality of life. 107 included Economic Success as all or part of their stated digital Focuses on supporting pathways to a healthy commu- nity (specifically physical, mental, and emotional health) and facilitating solutions to our city's health concerns. The City Library will embrace its role in fostering health and wellness as at foundation to learning, full partici- pation in society, and quality of life. 43 respondents mentioned components of Healthy Together as all or part of their stated digital literacy goal. In addition, 21 individuals specifically identified social connectedness as all or part of their stated digital literacy goal. CRITICAL LITERACIES USE THEC CLOUD USEAPPS SAVING DOCUMENTS READING PRIVACY/SECURITY PRINTING ONLINE SHOPPING ONLINE APPOINTMENTS NAVIGATION INDEPT. TECHNOLOGY.. FOUNDATIONAL SKILLS EMAIL DOWNLOAD BOOKS COMMUNICATION APPROPRIATE! DEVICE LIFELONG LEARNING ONLINE TRAINING LANGUAGE LEARNING PARENT-TEACHERI CONF. GED/EDUCATION ECONOMIC SUCCESS WORK SKILLS WORK FROMH HOME FINANCES ENTREPRENEUR CAREER SERVICES HEALTHY TOGETHER TELEHEALTH SOCIAL SERVICES POSITIVE GROWTH ONLINE CHURCH HOUSING GENEOLOGY ENTERTAINMENT ECONOMIC SUCCESS literacy goal. HEALTHY TOGETHER AUG2021 16 IMPACT FROM DIGITAL NAVIGATOR SERVICES Interviews with a handful of program participants further demonstrate the impact of Digital Navigators on communities. Nathan Manuel, a community organizer, was using his smartphone as his main device. He heard about the Digital Navigator program from a worker at the Main branch of the City Library, and then connected with Amanda Perry, the Digital Navigator at the library's Marmalade Branch. He hadn't had a laptop since 2008, and Amanda helped him get set up with his own device, a Google Chromebook. "I sat down with (Amanda) for about an hour where she showed me about whatl Ican do with Chromebooks.," Manuel said. "The biggest thing was getting Google Drive on my phone connected to Google Drive on the Chromebook. I'm a community organizer and this is so much Manuel said that being reliant on his phone for so many years made him work slower, and! he'df felt disorganized. He said that he and Amanda stay in "(Having a Chromebook) is benefiting me and making me happier. It's definitely been al huge, positive thing in my life," Manuel said. Now with adevice of his own, he's excited to help his neighbors access the online resources they need. "Digital Navigators benefit everybody, but especially this neighborhood. Al lot of us here don't have the privilege to buya "lwant to send al lot of gratitude. In a way, Ithink it was meant to find me." From her perspective, Amanda Perry joined the program as an Associate Librarian with The City Library, sO she already had the experience and understanding of Digital Navigators and the impact it has on communities. Ap program partner on this project, Urban Libraries Council, interviewed several of the Digital Navigators to get insight on their unique viewpoints "Being involved ini this project has affirmed and personalized the digital needs of our communities. Iwas aware of the need for services before simply by observing iti in-person, but now have a story attached to each individual with whom speak," Perry said. "Being able to provide devices and the internet and hear about the impact it is making to people's livesi is remarkable, and it feels like we're giving people a needed helping hand." Perry notes the unique impression that each individual leaves on her, a result of the dedicated, longer interactions that the Digital Navigator program affords. "I can tell that they are surprised at the prospect that someone is reaching out and willing to help them get resources they've desperately "One of the very first individuals helped was living without internet or ac device and couldn't afford to buy one, and when he received both a Chromebook and a library hotspot he told me that, 'You'll never know how muchlappreciate this. You have opened up the world to me." more convenient." Being involved ini this project has affirmed and personalized the digital needs of our communities. I was aware of the need for services before simply by observing it in-person, but now have a story attached to eachi individual with whom speak." Amanda Perry, Digital Navigator touch via text andi the occasional phone call. laptop," Manuel said. on the project. needed," Perry said. AUG2021 17 LESSONS LEARNED ONGOING SUPPORT AND RELATIONSHIPS MATTER DIGITAL LITERACY SKILLS REQUIRED FOR USING A SMARTPHONE ARE DIFFERENT FROM THOSE NEEDED WHEN USING A LAPTOP OR DESKTOP COMPUTER Even if people have access to a Smartphone and use itre regularly, they often have fragmented knowledge and digital literacy skills and are unable to navigate the internet and complete tasks on a computer. People still goals of community members seeking support from comfortable with online banking, accessing online information regarding employment, engaging in online schooling, and navigating government benefit websites. REMOTE SERVICES REACH INDIVIDUALS WHO ARE NOT ABLE TO ACCESS IN-PERSON SERVICES Digital Navigators serve as a type of technology case- worker to help people find solutions to their internet and technology needs. Many people struggle to find adequate resources to keep up with life demands and are often not aware of how learning digital literacy skills to complete online activities can make their life place for help and will come back with additional Navigators, it's important to look for people who have strong relationship skills, can communicate with empa- thy and really listen toi identify solutions to problems being presented that aren't being clearly expressed by BLOCKING TIME FOR APPOINTMENTS that learners in the community are in need of direct, sustained, and repeated one-to-one interactions with their Digital Navigator. Before the pandemic, a refer- shorter interactions; this program presented an oppor- feedback gathered from interviews, and outcomes from confident in their understanding of their devices and internet browsing after longer interactions with their Digital Navigator as opposed to one-off consultations. easier. Digital Navigators serve as trusted guides to their need helpl learning key digital literacy skills for making community with people reaching out from a vulnerable the most out of digital resources. Common personal inquiries ift they feel supported. When recruiting Digital Digital Navigators include seeking employment, getting the community member. With the data showing that 75.12% of Digital Navigator Consider continuing ai form of remote services even af- interactions take 15 minutes or more, there is evidence ter in-person library services resume. Some of the same challenges faced by in-person library patrons are still factors that need to be addressed when implementing the Digital Navigator model. These challenges may sync with library branch hours, and hesitancy in asking AFFORDABLE HOME BROADBAND SERVICE Most people in our focus communities need computer devices that meet their personal needs = 76.25% of individuals requested a device on their intake form. We saw a rise in people requesting support fori in- home broadband after our door hanger campaign in ence librarian or technical library worker may be able to include difficulty with accessing transportation to get to assist al higher volume of community members through the library, non-traditional work schedules that do not survey results reveal that community members are more THERE IS A HIGH NEED FOR DEVICES AND tunity to block time for longer appointments. Participant for helpi in person. our focus communities. "This is not the moment to make people justify getting help, but tos simply help them." Javier de. Juan Prado, Digital Navigator AUG2021 18 THERE WAS EXPANDED AWARENESS OF LIBRARY SERVICES AND LIBRARY CARD SIGN-UPS WHEN COLLABORATING WITH COMMUNITYABASED ORGANIZATIONS Many of the community-Dased organizations we reached out to through this program were unaware of their clients in to make sure they were all set to get a action, a warm handoff, ensures community members are fully supported in accessing library services. GET OUT IN THE COMMUNITY! The best way to let people know about services available to themi is to talk with them in person. Often, this means leaving our buildings and canvassing, participating community events, and partnering with organizations outside of the library. Krista Nabaum provided the following story about participating ina While out working the Digital Navigator campaign, Mandy Cheang and Imet a retired couple on their porch in the Rose Park neighborhood. While we were talking to them about the library's resources and tech help options, they asked if we knew anything about phones. He had a new: smartphone but was unable to to get the help he needed. We helped him record up the apps on his phone. After we practiced how to access his voicemail, he was sO excited that he could finally receive voicemails and more importantly use his phone on his own. They were incredibly grateful for our help - so much so that they insisted on giving us ice cold Dr. Peppers! They were calling us their couldn't believe that we had just showed up on their porch and were able to help them. It felt pretty amazing to go out into our community and connect in a that made such an immediate difference to this couple. Plus, I'm not going to lie, it feels pretty awesome to be the myriad services offered by the library. In turn, these use the voicemail since he didn'thave any idea how to organizations educated their clients about the resources set it up. He said that he had gone to the Cricket store available to them with a library card, and even brought several times and it was either closed or he wasn't able card and access resources. This type of in-person inter- a voicemail message, set up a password, and clean angels and way in door hanger campaign: considereda "Library Angel." WORA. THER ELIVES TER APPENDIX/ADDITIONAL RESOURCES Digital Navigator Project Management Supplement Salt Lake City Public Library Digital Navigator Client Flow Salt Lake City Public Library Digital Navigator Service Walkthrough Program Management: Digital Navigator Job Descriptions: Job Description Training Materials: Training Outline Day One Training Slideshow Day Two Training Slideshow Digital Inclusion Resource Document Forms for Digital Navigator Services: Salt Lake City Public Library Digital Navigator Job Description Intake Form Exit Survey Other Resources: Skills Assessment Follow-Up Survey Video: The City Library's Digital Navigator Program ULC Webinars: Connecting Communities with Teleservices: Learning from the Digital Navigators and Adopting a People-First. Approach to Digital Access and Equity Urban Libraries Council's Digital Navigators profiles NDIA Digital Navigator webpage This project was made possible in part by the Institute of Museum and Library Services grant number LG-248566-0L5-20. The views, findings, conclusions or recommendations expressed in this publication do not necessarily represent those of the Institute of Museum This work is licensed under the Creative Commons Atrlbuton-NonCommercial 4.0 International License. To viewa copy oft this license, visit http/creativecom- momialemsebemeae. or send aletter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA. and Library Services. AUG2021 20 City af Stempstead 1125. Austin Street . Hempstead, Texas 77445-Tel: 979-826-2486-F Fax: 979-826-6703 NO.24- APPROVING THE CITY OF HEMPSTEAD'S 2025 CITY HOLIDAYS BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF HEMPSTEAD, TEXAS: That the following dates be approved by the City Council to be the 2025 City Holidays: Wednesday Monday Monday Friday Monday Thursday Friday Monday Tuesday Thursday Friday Wednesday Thursday January 1 January 20 February 17 April 18 May 26 June 19 July 4 September 1 November 11 November 27 November 28 December 24 December 25 New Years Day M.L. King, Jr. Day Presidents Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Additional Thanksgiving Day Christmas Eve Christmas Day That the following dates be approved by the City Council to be the 2025 "nonbusiness days" pursuant to Section 552.0031(f) for purposes oft the Texas Public Information Act. Day of Week Thursday Friday Tuesday Tuesday Monday Tuesday Wednesday Monday Tuesday Friday Date 1/2/25 1/3/25 4/1/25 5/27/25 7/7/25 9/2/25 11/26/25 12/1/25 12/23/25 12/26/25 Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day Nonbusiness Day PASSED AND APPROVED this the 16th day of] December, A.D., 2024. APPROVED: Katherine R. Ward, Mayor ATTEST: Sabrina Alvarez, City Secretary 0 COMPTROLERIEMASCON Glenn Hegar Texas Comptroller of Public Accounts Transparency Tax Allocations City Sales and Use Tax Comparison SummaryDecember 2024 Download and further analyze current and historic data using the Texas Open Data Center. NOTE: Some jurisdictions may have changed tax rates, thus affecting the comparison. See Local Sales Tax Rate Information Report comptolereasgovlaessaesralerepotpno. for al list of jurisdictions who have changed rates in the preceding 14 months. U/C= = Unable To Compute Percentage Change Total Net Payments This Period: $720,342,439.14; Comparable Payment Prior Year: $681,590,369.16; Percent Change: Total Payments YTD: $8,676,347,597.73; Total Prior Year Payment YTD: $8,512,005,745.91; Percent Change: 1.93% 5.69% Search Table Search City Harker Heights Harlingen Hart Haskell Haslet Hawk Cove Hawkins Hawley Hays Hearne Heath Hebron Hedley Hedwig Village Helotes Hemphill Hempstead Henderson Henrietta Hereford Net Payment This Per Comparable Payment % Cha Prior Year Payment' Y % Cha TD $11,145,483.10 0.29% $33,460,656.87 2.93% $68,212.37 -2.98% $827,270.55 -5.74% $6,052,198.73 4.16% $25,883.50 -0.44% $509,163.84 -0.79% $419,319.93 -19.62% $25,214.47 36.74% $2,558,752.24 -15.20% $3,141,694.61 -0.67% $168,285.37 -9.13% $12,563.52 47.49% $3,196,260.78 -10.38% $10,551,625.25 -10.34% $609,817.81 3.36% $2,410,802.46 103.14% $9,226,849.78 -0.59% $939,397.95 -8.36% $3,592,260.76 -2.94% iod $898,458.44 $2,711,313.64 $5,980.30 $65,120.04 $555,624.44 $1,940.02 $42,644.15 $32,086.57 $1,845.11 $213,746.43 $251,983.05 $14,002.97 $1,304.95 $240,752.77 $818,952.41 $44,127.05 $277,192.87 $852,746.95 $63,677.67 $313,192.41 Prior Year nge Payment YTD $11,177,822.31 $34,441,495.26 $66,173.53 $779,707.33 $6,304,429.48 $25,769.24 $505,124.61 $337,014.65 $34,478.89 $2,169,808.10 $3,120,467.01 $152,912.82 $18,530.28 $2,864,192.67 $9,459,538.11 $630,359.15 $4,897,408.38 $9,171,954.55 $860,781.99 $3,486,436.01 nge $866,448.47 3.69% $2,565,782.34 5.67% $5,007.17 19.43% $61,057.73 6.65% $488,786.27 13.67% $2,136.61 -9.20% $41,105.19 3.74% $40,676.52 -21.11% $3,059.25 -39.68% $199,964.49 6.89% $226,377.54 11.31% $15,202.50 -7.89% $440.20 196.44% $242,576.68 -0.75% $835,117.37 -1.93% $36,861.10 19.71% $193,515.54 43.24% $756,001.71 12.79% $79,660.23 -20.06% $265,495.76 17.96% 8 4 Rows 441 to 460 of 1174 Total D 3 [mailto: TaAipcation@palisasgo, Ify you have questions about Tax Allocation Payment Distribution Schedule, please contact Tax Allocation