REVISED 05/06/2024  ROCKP  COLORADO  PUBLIC SAFETY TELECOMMUNICATOR  EXEMPT: REPORTS TO:  No  DEPARTMENT: Emergency Communications Center  Communications Supervisor PAYRANGE:  $33,280-$37,440  GENERAL PURPOSE  The Telecommunicator works as the first of the first responders whose primary responsibility is to receive, process, transmit and/or dispatch emergency and non-emergency calls for law enforcement, fire, emergency medical and other public safety services via telephone, radio and other communication devices. Shares and disseminates information with other law enforcement agencies via Colorado/National Crime Information center  (CCIC/NCIC) and Colorado Bureau ofinvestigation (CBI) computer systems. EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES  The below list is intended to be mAerpsA, position andr Inotallencompasing. The City may  change these duties at any time.  Answers radio and telephone calls and through thoughtful and knowledgeable questioning, determines jurisdiction and customer needs; provides the information or contacts the resources needed (police, fire, Responds to routine radio and telephone calls requesting information or assistance; takes complaints from citizens by phone and/or in person including accident, vandalism and theft reports. Provides information to outside customers; screens/transfers calls, takes messages, and returns phone calls as necessary Maintains accurate information regarding the location and status of law enforcement or emergency fire Conducts searches through CBI and prints results for law enforcement or authorized personnel; contacts Gathering, analyzing and reporting critical information during life-or-death situations such as crimes in Managing communications of emergency personnel responding to incidents and assisting with incident Taking protective actions for first responders by providing life-safety information during responses. Analyzing conflicting and or limited location information to direct responders to the scene. Operates computers and standard office equipment including commonly used computer software Isavailable and willing to work such overtime per day or per week as determined necessary. Isa available and willing to work such weekends and holidays as necessary to meet operational needs.  EMS or tow truck)  following Department policy, regulations, procedures, and established policy..  and rescue personnel, vehicles and equipment.  other law enforcement agencies for the Department to provide or request information.  progress, medical emergencies and fire/rescue incidents.  operations during events.  programs.  Maintains regular and acceptable attendance at such level as determined.  Page 1    Interacts effectively with others and exercises good judgment when dealing with people in sensitive  situations.  Performs other duties as assigned. KOMIDGESKIISAND ABILITIES  To perform this job. successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The  requirements listed below are representative ofthe knowledge, skills, andlor abilities required:  Ability to remain calm and rational in emergency situations and to respond and communicate clearly, accurately and appropriately to callers who may be incoherent, emotionally distraught, hysterical, Solid interpersonal and organizational skills, tact and ability to resolve problems and manage conflict. Ability to receive, record and respond to simultaneous multiple emergency calls for assistance and the ability to prioritize and communicate responses to appropriate personnel or support agencies. Basic knowledge of government regulation and the ability to read, interpret, apply and communicate the Ability to read, understand and interpret street and emergency response maps, including the ability to Requires the ability to effectively operate a two-way radio; multi-line telephone, including telecommunication devices for the deaf (TDD); computeraided-lispatch (CAD) equipment; related communications console equipment; personal computer with assigned software; photocopier, telefax; and Ability to establish and conduct verbal communications, working as a team member for long periods of time; to effectively communicate and interact with callers or visitors who may be angry, argumentative,  unresponsive or non-receptive to verbal communications.  requirements ofselected provisions, codes and regulations.  receive and give directions using maps.  paper shredder. ord disagreeable.  Solid knowledge ofbusiness office practices, office terminology and procedures.  Solid customer service skills Ability to transcribe difficult dictation.  Ability to work independently and exhibit skills in organization and professional level services. Ability to deal effectively with a variety ofp personalities and situations requiring tact, judgment, and poise.  Ability to respond calmly and effectively in stressful situations. Ability to adhere to the laws, policies and ethics of confidentiality. Skills in utilizing problem-solving strategies. Ability to write effective and comprehensive reports. Knowledge ofc current technological capabilities and applications.  Ability to establish and maintain effective working relations with employees, supervisors, other  organizations and the general public.  Page 2    EDUCATION AND EXPERIENCE  Minimum Education: High school diploma or equivalent. Emergency communications experience, or any combination ofeducation and experience that provides equivalent knowledge, Ability to obtain and maintain: Basic Telecommunicator certification; Colorado Crime Information Center Computer Operator certification and ability to obtain Emergency Medical  skills and abilities are preferred.  Possess or ability to obtain CPR/first aid certification.  Dispatch certification.  PHYSICAL DEMANDS:  The following are some of the physiçal demands commonly associated with this position. They are included for  informational purposes and are not all inclusive.  Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exist more than 2/3 oft the time.  Constant use ofeye, hand and finger coordination enabling the use of automated office machinery Constantly involved in oral and auditory interaction, enabling interpersonal communication, including automated devices such as the telephone and radio. Spends 90% of the time sitting, 5% standing, 5% walking while on the job Occasionally stoops, kneels, crouches and balances while filing or operating office machinery. Frequently uses visual capacity including depth perception, color vision, and peripheral vision Occasionally lifts or carries up to 20 Ibs. when moving office supplies or files.  and writing utensils.  enabling completion ofrequired office duties.  WORKI ENVIRONMENT:  Work in this class is sedentary in nature and is generally confined to a standard office environment. Members MUST BE available for work schedule assignment to rotating shifts, weekends, and holidays. The environment is extremely stressful during peak activity periods demanding full attention and coordination of  numerous tasks simultaneously.  Page 3