Todoverde  TodoVerde LLC 8008 Vineyard Ct Burleson, TX7 76028 EmailF POt toj jef@todoverdelc.com  Date: Customer: Customer contact: Customer Telephone: Customer Email: Sales Person Quote Number Item  6/8/2022 City ofJ Joshua Amber Bransom 682-317-2801 bansom@chopshuatus Phoward 220608 Description SERVER  TIPS Extended Price $3,760.00 $935.00 $85.00 $150.00 $360.00 $570.00 $0.00 $5,860.00  Qty 47 11 1 2 9 19 4  Unit Price  TV-MS- WKSTN-STD WORKSTATIONN MANAGEMENT PLAN  $80.00 $85.00 $85.00 $75.00 $40.00 $30.00 INCLUDED $11,780.00 $11,780.00  TV-MS-SRV-STD  SUPPORT  TV-MS-VMHOST-STD MANAGED VMH HOSTS TV/MSNW.FW.SEC-STD MANAGEDN NETWORKF FIREWALLS TV-MS-NW-SW-STD MANAGEDI NETI TWORK SWITCHES TV-MS-NW-AP-STD MANAGEDA AP'S ANDV WIFIS SUPPORT TotalN Monthly Charges Monthly chargesf for Managed Services  4HOURS ONSITE SUPPORTF PERN MONTH INCLUDED ONE TIME CHARGEF FORI ITEMSI INE EXHIBITA 1  ONBOARDING  Termsa ando Conditions 1>QuotationV ValidFor3 30Days. 2>AIIPricesa areinUSD Dollars. 3>P Pricesd don notincludet taxes. Customers shallbere responsiblet fora anya applicablet taxes. Please forwardtax-exempto certificatea asa appropriate. 4>H Hardwarea ands softwareF F.O.B.Destination. Todol Verdel LLC Patrick Howard Account Manager phoward@todoverdelc com  Jared Rojas SrF Project Manager roias@todoverdelcs com  Dorey Thompson Solutions Architect 432-528-3034 dorey@todoverdelcs .com    TodoVerde  City of Joshua June 2022  -Online. Asset Management -Online Trouble Ticket Management -Online License Management -Spyware and Adware Removal -Includes Antivirus licensing Managed VM Host Create Rules and monitoring Patching if necessary: staying in same version Managed Network Firewall Managed Network: Switch  Create Rules and monitoring, software upgrades for supported firewalls Traffic Flow and statistics along with configuration management Managed Network' WiFi Access Point. Monitored for various settings  Pro Services for onsite support- 4 hours/ monthly Inventory Assets & Perform Maintenance  Onboarding:  Physical Servers Virtual Servers Disk storage Firewal's/Routers Network appliances Network switches  Connectivity and make recommendations UPS battery check/replacement plan Clients Desktops/laptops/MDCs/Tablets) Address Microsoft Licensing Omce/teamssnarepon, Address standard software needs. Create standard image for reproduction Check backup system- make recommended changes Plani internet disaster recovery solution including: O Redundant Internet Service Providers  Printers  O Redundant Routers with Load Balancing & Failover capability  Fully configured & tested  ExhibitA 2    Todoverde  City of Joshua June 2022  City of Joshua  Managed Services  Exhibit A  City of Joshua scope details Workstation Management Plan: -Unlimited Remote Control Support -Microsoft Application Support Maintenance -Online Asset Management -Online Trouble Ticket Management -Online License Management -Desktop Optimization & Management -Spyware and Adware Removal -VPN Client Management -Windows Patch Management -Antivirus Software Management & Update -Includes Antivirus Licensing Server Management Support Plan: -Unlimited Phone Support -Unlimited Remote Control Support -Service Availability Monitoring Maintenance -Microsoft Patch Management -Event Log Monitoring -Log File Maintenance -Drive Space Monitoring -Printer Setting Management -Quarterly On-Site Maintenance Security -User Account Administration -File Sharing Permission Administration -Security Administration -Virus Definition & Prevention  Exhibit A 1    Todoverde  City of Joshua June 2022  CityofJ Joshua Re (Signature) MIVC Pcacoch (Printed Name) Cih MANAger (Title) (Date)  6/23/2022,  Exhibit A 3    Todoverde  City of Joshua [June 2022 Statement of Work 220617  Joshua  Managed Services  Agreement  Submitted to  City of Joshua  Client Client Contact Client Email Address TODOVERDE Contact TODOVERDE Email SOW Number Creation Date  City of Joshua Amber Bransom bramsomeiyofoanuais Patrick Howard howardetodperdelcon 220617 6/1/2022  TODOVERDE Phone Number (714)322-0158  Table of Contents Project Scope. 1.1 Project Description. 1.2 Project Planning.. 1.2.1 Project Sites.. 2 Project Overview.. 2.1.1 Scope Considerations    Todoverde 3 ProjectDefinition. 3.1.1 In Scope 3.1.2 Out of Scope. 3.1.3 Project Change Control.. Service Description. 4.1.1 Definitions. 4.1.2 Solution Overview 4.1.3 Service Agents 4.1.4 Customer Web Portal. 4.1.5 Onboarding. 4.1.6 Service Level Agreement. 4.1.7 Customer Pre-requisites. 4.1.8 Exclusions.. Customer Responsibilities. Assumptions 7 Pricing Summary.  City ofJ Joshua [June 2022 Statement of Work 220617  10  Appendix: 1: Approval to Proceed with Project    Todoverce  City of. Joshua IJune 2022 Statement of Work 220617  1 Project Scope  This Statement of Work (SOW) defines the services that TodoVerde, will deliver to City of Joshua (City of. Joshua or Customer). Each of the parties' responsibilities is defined to provide a clear The pricing submitted with this SOW reflects services and responsibilities described herein.  understanding of the scope of Managed Services for Managed Service.  1.1 Project Description  City of Joshua has engaged TODOVERDE to provide a SOW for Managed Services in support of City of  Joshua.  1.2 Project Planning and Onboarding  TODOVERDE follows a project onboarding process that begins with planning the project with the key stakeholders. The process begins with planning for all requirements, dependencies, success criteria,  as well as challenges and risks to the project willl be identified. The project initiation will consist oft the following tasks:  Define roles and responsibilities of the project core team Identify the work required to achieve the project goals Establish al high-level schedule for the project Develop strategies for mitigating major project risks Plan the project success criteria Understand project dependencies  Articulate project objectives, priorities, technologies being deployed, and key deliverables  TODOVERDE and City of Joshua willj jointly define the due dates for customer owned prerequisites. TODOVERDE understands these dates are required to achieve the project  outcome and may trigger changes to the project scope  1.2.1 Project Sites Joshua.  City of Joshua services locations that have initially been identified are located across the City of  2 Project Overview 2.1.1 Scope Considerations  The scope is outlined in thet table below. Significant variance from this information may result ina Change Order and may incura a revised SOW. Should the noted scope or scoping details be inaccurate, the proposal can be revised to incorporate required changes.  Statement of Work 220617v1.0  Page 13    Todoverde  City of Joshua IJ June 2022 Statement of Work 220617  Details Customer detail #OfL Locations Term  City of Joshua All City offices Twelve(12) month initial term  Recommended. service TODOVERDE Managed Services  2.1.2 Proposed Architecture  Managed Services will be delivered using the TODOVERDE agents deployed as Virtual Machines on Customer owned infrastructure. The Virtual Machines consist ofa a Microsoft Window 10 environment with a proprietary Monitoring and Management Agent, and al Linux based network monitoring Virtual Machine. Also Managed Antivirus,, DNS filtering, and SPAM filtering for all managed end points will be included ini fee to be part of this service included  3 Project Definition 3.1.1 In Scope  The following equipment and monitored devices are defined as in scope:  Network Switching / Wireless Compute (physical or virtual) VMware Virtualization Firewalls /Routers Workstations various manufactures Hardware Budgeting Microsoft Software Contract management Hardware and software recommendations  Onsite Visits as defined by TODOVERDE maximum hours per week unless emergency  The service required is to provide a managed service for City of Joshua Managed Services. Iti is noted that the customer may expand over time and the managed service for these can be added via Change Order. Additional Services will be quoted on the Change Order dependent on size/scope  and are not listed within this SOW. Details of scope are provided in Exhibit A.  3.1.2 Out of Scope  Any services outside of the scope identified herein. It is noted that this project may form part ofa much larger engagement for SOC Services, and those Services will be quoted in a separate  agreement when identified.  Statement ofWork 220617v1.0  Page]4    Todoverde 3.1.3 Project Change Control  City of Joshua June 2022 Statement of Work 220617  Int the process of an engagement, additional work may be required based upon on-site discovery or changes requested byt the Customer. Ifv variations from the original SOW are deemed necessary, a mutually agreed-upon Change Order will be created. City of Joshua will provide a Change Order for the Customer to review and sign before any work outside the original scope is performed or The Change Order will specifically address the work, software, or other items added to the SOW and the associated costs. Al brief explanation of the requirements for the changes will also bei included.  additional expenses arei invoiced.  4 Service Description 4.1.1 Definitions  Customer: The Company procuring the managed service  Co-Management: Both the Customer and City of Joshua have full access tot the Device/Asset for any Device/Asset: Acombination of hardware, software and licensing that is to be monitored/managed Event or Incident: Ana activity that has beeni identified to represent an interruption in service. Log: Arecord of activity written bya a network element, computing platform, etc. fors such purposes OBQ: Onboarding Questionnaire. A document or online tool to gather allt the required information Onboarding: The activities and process to bringt the Customer int to live Service. POC: Customer point of contact forr managed service Web Portal: TODOVERDE's web-based managed services platform NOC: Operations Center locatedi in Dallas, TX (Infomart). Ticket: Comes in various forms such as, but not limited to:  changes or updates as part of the Service  as recording events, errors, status messages, or other operating details  toset upt the Service.  SOW: Statement of Work  Support Ticket - Usedi to log and progress Tickets ofa a support nature (eg., creation of new Network Incident Ticket An activity positively identified forf further investigation that Change Request Ticket - Used for creating requests for workload to bei implemented (e.g.,  web portal user accounts). warrants follow up. updating as set of Rules).  4.1.2 Solution Overview  TODOVERDE will provide ar managed service fort the Customer. The service is based on thet following:  Statement of Work: 220617v1.0  Page/5    Todoverde  City of Joshua [June 2022 Statement of Work 220617  TODOVERDE Managed Services 24x7x365: Support P1 Tickets Web Based Customer Portal Console. Access (Through Customer Portal) Performance Reporting (Typically Monthly) Root Cause Analysis (RCA) on Major Events Ongoing Core Maintenance Asset Management Inventory Remote Troubleshooting  Service Yes Yes Yes Yes Yes Yes Yes Yes Yes  Management of System & Software Updates utilizing Patch and Deploy  Hours of Operation: TODOVERDE'sI managed services are delivered through the Operations Center Language Support: All Services, Portal and communications are provided in English language only. Ticketing: Ticket types include but are not limited tot thet following: Network Incident, Support Ticket and Change Request. The assignee ofal Ticket will always be a TODOVERDE representative and ifthe status of the Ticket is set to "Waiting for Customer, then the progress of the Ticket is the  which operate 24 hours per day, 7 days per week, and 365 days per year.  responsibility oft the Customer's designated POC(s). Tickets have 4 severity levels as below:  P1 Emergency - System down or potential security Incident that warrants urgent attention P2 Critical - Significant impact that could leadi into as security Incident or system outage if P3 Warning - Moderate loss of functionality or security that should be addressed P41 Informational: - Supporting information and notification of behavior  not addressed  The TODOVERDE Analyst will work closely with the Customer's designated POC(s) to progress and resolve the Ticket where appropriate. Ifthe Customer does not respond to the Ticket in at timely manner, TODOVERDE reserves the right to close the Ticket and tune out the logs to stop it Tickets can be updated/progressed within the Web Portal or via email by responding to the Ticket update email that will get sent to allt those set as a 'Follower' within the Ticket. Followers' can be automatically assigned for all Customer Tickets or individually depending on the actual Ticket. Followers' are confirmed during onboarding and can be adapted throughout the lifetime of the  reoccurring.  Service.  4.1.3 Service Agents Asset  TODOVERDE will use the Asset agent to maintain an accurate report of  assets with real-time data: Online/O#lineinventon)  Statement ofV Work: 220617v1.0  Page/6    Todoverde  City of Joshua [June 2022 Statement of Work 220617  SNMP data collection Inventory reports Active users software across network targets:  Deploy  TODOVERDE will use the Deploy agent to install, update, and remove  Install, update, and remove applications Deploy to flexible set oft targets Update existing software to latest version  Patching  TODOVERDE will use the Patch agent to provide automated OS patching by scanning and deploying required patches for Windows endpoints: Quick and accurate listings of vulnerable systems Deploy patches by the most efficient means for each endpoint Mean time to patch reporting on customizable patch lists TODOVERDE will use the Performance agent to analyze resource consumption, application health, and system health of endpoints: Monitor and alert on critical performance metrics Directly connect to specific endpoints to determine potential Proactively analyze the health of endpoints and triage problems  Confirm patch installations  Performance  root cause  4.1.4 Web Portal  TODOVERDE provides a Web Portal for access and visibility tot the monitored network. The Web Portal is the interaction between the Help Desk Analysts and the Customer. Through the Web  Portal, customers can:  View Dashboards for summary of Service View and search Alert logs and Events View and update profile information Access Service Reports Search, update and manage all types of Tickets  TODOVERDE will provide both standard and configurable reporting to the Customer based on requirements. The reporting will be designed during the onboarding Phase and can be updated at  any point throughout the contract. 4.1.5 Onboarding  TODOVERDE will work with the Customer to bring the Service live during the onboarding process. The initial gol live phase is typically 30 days but will depend on pace agreed with the Customer. Ongoing growth and expansion of the network can be accommodated at ar much more assertive  pace. The onboarding consists of 2 parallel streams:  Technical - to set upt thei infrastructure required fort the service.  Statement ofWork 220617v1.0  Page17    Todoverde  City of Joshua [June 2022 Statement of Work 220617  Information Gathering -1 to provide as much context as possible to enrich the analysis. This involves either completing a document or online tool to gather all the required information  tos set upi the Service.  Once the onboarding is complete, the Service is considered live. Allt this is handled and  communicated through the onboarding Process. 4.1.6 Service Level Agreement Ticket SLAS are measured as follows:  'Time to Respond" is measured from when the Ticket is created to when it is first touched by Target to Address' is the target time to implement a workaround or fix for the Ticket.  ATODOVERDE Engineer.  Time to Respond 1H Hour 4hours 241 hours 48 hours  Target to Address TTR+4H hours TTR + 8Hours 72 hours 7days  Priority P1 Critical Impact P2S Significant Impact P3 Normal/Minor P4 Low/Information  SLA Exceptions: Thet following exclusions are not included ini the SLA calculation:  Scheduled maintenance work required by TODOVERDE Change management requirements affecting managed devices Circumstances beyond the reasonable control of TODOVERDE Network or policy changes to a managed device not performed by TODOVERDE Loss of connectivity due to Customer connectivity issues or Customer managed issues  Maintenance Window: The TODOVERDE infrastructure maintenance window is 10pm-12am CST,it is very rare that Maintenance Windows are required that incur an interruption to the Portal or Service. Should there be a requirement fora a period of time to conduct any maintenance, TODOVERDE reserves the right to communicate that Maintenance Window in advance through the  notification system ini the Portal. 4.1.7 Customer Pre-requisites  Thei following requirements must be confirmed by the Customer for the operation of the Service: Software license/Subscriptions - Service must have the appropriate full manufacturer's  product license and subscriptions fort the duration oft the Service.  Statement ofv Work: 220617v1.0  Page 18    Todoverde  City of Joshua I June 2022 Statement of Work 220617  Hardware. Support-A AlI Devices/Assets must have the appropriate full manufacturer's Software limitations only the manuhcturersapplatone, and operating system are to be Connectivity Customer wille ensure Customer-side access and connectivity to all Customer Point of Contact (POC) - The Customer is responsible forp providing TODOVERDEa primary point of contact (POC). The POC will provide access to knowledgeable technical staff, and/ort third-party resources, to assist TODOVERDE with any hands-on support or TODOVERDE supports al Fair Use Policy fort the number of Tickets and Change Requests used in the Service. There is no limit on the number of Incident and Support Tickets used but TODOVERDE reserves the right to review the volume of Change Requests per Customer ifit is determined that  support for the duration of the Service runo ont the Asset/Device Device/Assets as appropriate.  working with third-party vendors.  the Change Requests are being improperly used. 5 Customer Responsibilities  Alls services performed by TODOVERDE will be based ont thet following assumptions and Customer  responsibilities:  City ofJ Joshua will designate as single point of contact to whom all communications may be addressed and who has the authority to act on all aspects oft thes services throughout the duration oft the project; such contact shall be available during normal hours of business (Monday through Friday, 8:00am to! 5:00pm local time, excluding holidays) City of. Joshua will provide remote access to all customer sites and facilities as mutually agreed by both parties during the course of the project. TODOVERDE and City ofJ Joshua will jointly define standard configuration templates byt the mutually agreed upon date defined during the project kickoff and documented in the TODOVERDE and City of Joshua willj jointly define the required physical and logical site information by the mutually agreed upon date defined during the project kickoff and City of Joshua will supply access information and credentials to the engineer(s) for any tools and all existing equipment that needs to be configured or may need to be modified within five (5) business days of TODOVERDE's written request for access City of Joshua will provide Virtual Private Network (VPN) or other remote access and Note: Success of the project is dependent on the responsibilities above. Ifr responsibilities indicated above are not completed prior tot the deployment date, the project timelines may need to be  project plan ofr record  documented ini the project plan of record  appropriate credentials in order to complete this project  rescheduled based on TODOVERDE engineeringavalabilty,  - Assumptions  Statement ofWork 220617v1.0  Page 19    TodoVerde  City of Joshua IJ June 2022 Statement of Work 220617  In preparing this SOW, TODOVERDE made certain assumptions fori items not expressly documented during discussions with City of. Joshua. Changes to these assumptions may affect scope and cost. TODOVERDE will not be responsible for any project delays or costs caused by failure to deliver or by delayed provision ofi information, systems, or feedback from City of Joshua Tasks will be completed during normal business hours between 8:00 a.m. and 5:00 p.m. project site local time, Monday through Friday, excluding TODOVERDE-observed holidays, Changes to the scope of work identified during the project will require a Change Order Form TODOVERDE will assign all staff resources as to best-fit total requirements and no individual TODOVERDE shall rely upon any standard operating procedures or practices of City of Joshua and any direction or regulatory or other guidance provided by City of Joshua as TODOVERDE is not providing any warranty regarding, and is not liable for, any third party software, documentation, equipment, tools or other products or materials, even if Time estimates for the implementation of the solution do not include time required for Customer change control processes. Any change control process delays that impact the time and level of effort to deliver the solution will incur a change order for the time difference TODOVERDE may deliver the Services through a combination of employees, contractors, and subcontractors working under TODOVERDE' direction, at TODOVERDE's discretion The services mayi include advice and recommendations, but all decisions in connection with the implementation of such advice and recommendations will be the responsibility of, and All business days worked as part of this project will be consecutive unless agreed to in Knowledge transfer will not include any courseware or formal lab manuals. It will be hands- on knowledge transfer on the deployed solution within the City of. Joshua environment. This is an informal sharing of information between technical peers and is intended to supplement but not replace any manufacturer's formal system implementationor Ifat any time, the United States Government or its duly appointed representatives issuesa safety, terrorism, tariff, or other legally binding statement that impacts TODOVERDE's: ability to transact business in the effected country, TODOVERDE reserves the right to defer or exclude scope obligations for the countries impacted. TODOVERDE will reduce the cost This SOW has been developed based on the assumption that there are no scheduled cutover/change windows or change control requirements. If change control or scheduled cutovers are required, this will be managed through the Change Order process TODOVERDE does not require access to or receipt of any personally identifiable information, protected health information, sensitive Customer information or other structured personal  or third party vendors  unless otherwise negotiated and noted ini this SOW that could affect the schedule, milestone, or cost of the project employee is being specifically promised or quoted for this project  agreed to during the project kickoff recommended by TODOVERDE  made by, City of. Joshua and City of Joshua advance by both TODOVERDE and City of Joshua  administration classes.  commensurate with the reduced scope  Statement of Work: 220617vi.0  Page/10    Todoverde  City of Joshua [June 2022 Statement of Work 220617  ors sensitive information as defined by applicable data protection laws ("Protected Data")in Access to or receipt of any Protected Data is expressly out of scope under this SOW. As such, Customer will not provide TODOVERDE with Protected Data or access tol Protected Datal hereunder and any such receipt or access will require prior agreement by both parties to determine applicable controls, processes, security measures, or other Some specific training willl be provided and willl be described through onboarding process.  its performance oft the Services hereunder.  requirements.  Statement ofV Work: 220617v1.0  Page/11    Todoverde  City of Joshua IJ June 2022 Statement of Work 220617  7 Pricing Summary  This is al Firm Fixed price project as described above. Costs for hardware and software are not  included in TODOVERDE' fees. Work will be performed remotely.  Resource Initial Onboarding Fee Managed Workstations Managed Servers Managed Firewall Managed Network Switch Managed WiFi Managed VM Hosts Pricing shown in U.S. dollars Taxes are not included in the above pricing  Qty Rate (Monthly per MEK) 1 $11,7800ne Time $80.00each $85.00each $75.00 each $40.00each $30.00each $85.00each  *Note:  City of. Joshua will be billed monthly in advance upon completion of onboarding Payment Terms are net-10 days from TODOVERDE invoice date  Contract Term and Dates Initial term (months) Service start date Service billing start date  Twelve(12) months TBD TBD  Statement of Work 220617v1.0  Page/12    Todoverde  City of Joshua [June 2022 Statement of Work 220617  Appendix 1: Approval to Proceed with Project  The undersigned parties each understand and agree that this SOWaccurately sets forth the services  that TodoVerde will provide City of. Joshua.  Cityo ofJ Joshua PRE (Signature) MIcc Penesel (Printed Name) Ciky MANAGCI (Title) 4/23/2ea2 (Date)  TodoVerde, LLC  (Signature) (Printed Name) (Title) (Date)  Statement of Work 220617v1.0  Page 113